Student Services Coordinator I

Description: **Job Title:** Student Services Coordinator l **Date:** 7/2/2026 **Position:** Part\-time **Reports to:** Director of Student Services **Department:** Student Services **Travel:** No **Status:** Non\-Exempt **Compensation:** Hourly **Remote:** No **Our Mission** The mission of Portage Learning is to transform lives and communities by providing learning opportunities for all who aspire to thrive. We do this not only through superior online instruction but with a deep commitment to expanding access to education. We believe service is the thread that binds our community and our team together. To that end, we choose to … * Believe the best in our employees * Invest in our people * Collaborate with humility, respect, and appreciation * Cultivate curiosity and encourage creativity **A Place Where Creativity and Curiosity Matter** The Student Services Coordinator I plays a crucial role in providing comprehensive support to students, contributing to their overall academic success and well\-being. This position involves collaborating with various departments and stakeholders to address student needs, facilitate engagement, and ensure a positive student experience. **What You’ll Invest In** The Student Services Coordinator l will carry out these responsibilities: Student Support: * Assist students in navigating policies and procedures. * Address student concerns and provide guidance on available resources for academic and personal support. Enrollment Services: * Assist with the enrollment process, including registration, course add/drop, and withdrawals. * Collaborate with Student Engagement to facilitate the smooth transition of new students. * Assist with basic tech support. Records Management: * Maintain accurate and confidential student records. * Process and update student information in the database. Crisis Intervention and Referral:* Provide support in crisis situations and refer students to appropriate resources. * Collaborate with Student Success and other support units to ensure a holistic approach to student well\-being. Communication: * Serve as a point of contact for student inquiries, emails, and phone calls. * Disseminate important information to students regarding deadlines, policies, and events. Perform other related duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function(s). Requirements: **We Believe the Best** Portage Learning is seeking a candidate who exemplifies our mission, vision, philosophy, and goals. ***Required Qualifications:*** * Associates degree in a relevant field or equivalent experience * 0 \- 3 years of experience in student services, advising, or a related field. * Demonstrated commitment to student success and development. * Successful completion of a background check and current and/or ability to obtain the following clearances: Child Abuse, State Police, FBI Fingerprinting, and Mandated Repor