Client Success Manager

**Account Manager (Client Fulfillment Owner)** Remote Comp: $50K base \+ up to 2\.5% recurring commission on the revenue you retain and grow across your book. Keep clients happy and your pod growing, and your income climbs with it. Top AMs here clear $80K\+. About Hive Marketing: Hive is an Utah based performance marketing agency scaling toward $1M MRR. We run paid ads, content production, and full\-funnel fulfillment for home services and healthcare businesses. We’re at 70\+ clients and growing fast. You won’t be building the plane while flying it. The systems are already built. Media buyers, copywriters, editors, and GHL specialists are already in place. Your job is to run your pod, coordinate with your team, and make sure your clients win. This role reports into a pod structure with experts and leadership around you. It’s also the launch pad to bigger opportunities as we scale. Ambitious people move up here fast. You’ll own a pod of 15\-30 clients. Keep them. Grow them. Make sure they win. That means: * The full client relationship, from the second they onboard to the second they "graduate" * Constant Strategizing: bringing new angles and marketing strategy to the client. Being Proactive vs reactive. * Onboarding execution: every system live, every deliverable is on time * Coordinating with your team to hit deadlines and quality standards * Green\-lighting ad launches, and funnel builds before they go live * Daily client communication with clear performance updates and next steps. Never waiting for the client to "pull" an update out of you. * Tracking appointment volume, cost per appointment, pipeline health, and revenue impact * Catching problems early and bringing solutions, not excuses How We Measure You * Client retention and pod growth * Complete ownership of any task you touch * Appointment volume and cost per appointment * Content velocity and quality * Nothing falls through the cracks * Clear, proactive daily client communication * Minimal escalation to leadership * Highly organized and process\-driven * Comfortable enforcing deadlines across teams * Calm under pressure * Can speak clearly about results and KPIs * Fixes problems instead of passing them along The 10 Habits We Expect 1\. Proactive communication. Clients never chase you for updates. 2\. Relationship ownership. You build trust while holding boundaries. 3\. Brand vigilance. Every piece of content feels like the client. 4\. Obsessed with results. Performance is always visible and explained. 5\. Proactive problem\-solving. Issues surface early with solutions attached. 6\. Clear expectations. No over\-promising. No surprises. 7\. Extreme ownership. No blame\-passing. Ever. 8\. Extension of the client’s team. You think “we,” not “you.” 9\. Consistency. Same care in month six as month one. 10\. Listens and implements. Clients feel heard and see action taken. *SPECIFIC* SKILLS REQUIRED: * Marketing or lead gen agency background * High\-ticket service fulfi