Senior Collector/Biller Representative

**Job Description** **Position Title:** Bilingual Collections Agent (Accounts Receivable Agent\- ONLY Remote in Colombia) **Language (s):** All applicants must speak fluent English. Any other language is a plus **Contract Type:** Indefinite Terms **Equip. required:** Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700\) @ 2\.0 GHz, **RAM:** 8 GB, **Storage**: 256 GB HDD/SSD, **Syst ops:** Windows 11, macOS Sonoma o Linux Mint **Job Start Date:** Immediate **Location:** Remote **Country:** Colombia **Hours:** 8:00 AM to 5:00 PM US CST Monday to Friday Flexible schedule based on business needs **Reports to:** Collections Supervisor/Manager **Company Overview** D\&S Global Solutions provides world\-class Order\-to\-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D\&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D\&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients. **Job Description** The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services. Essential Duties and Responsibilities include the following: * Make and receive contacts via telephone, email and chat for assigned accounts * Use advanced call structures and techniques * Investigate reasons for non\-payment/return * Negotiates resolution * Verify return/payment terms, funding sources and process condition * Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc * Manages a portfolio of accounts to promote efficiency within standards * Utilize concise notes/updates in corporate/client databases * Research cases to find viable contact sources when information provided is not current * Build business cases to support payment/return/write\-off decisions * Track daily metrics and performance to attain required goals * Demonstrate behaviors reflecting our policies * Maintain a positive customer relationship * Exceed standards expressed by the client **Our ideal candidate will possess the following:** * Ability to work a flexible schedule * Native or fluent speaker of other languages, apart from English, is a plus * Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc) * Knowledge of ERP (SAP, Oracle) * Strong expertise with billing procedures * Ability to build rapport, ask questions, listen and redirect the conversations * Proven capacity to manage large ca