Customer Success Specialist

Join Our Team **Shape the Future of** **Technology Education** ================================================ At Blockchain Council, we are on a mission to educate over a million professionals worldwide in blockchain, AI, and emerging technologies. Join a passionate, remote\-first team that values innovation, autonomy, and impact. **145\+** Countries Reached **100%** Remote\-Friendly **Why Work With Us** **Perks \& Benefits** --------------------- **Remote\-First** Work from anywhere in the world. We believe in async collaboration and trust. **Free Certifications** Full access to all Blockchain Council certifications and courses for you and your family. **Health \& Wellness** Comprehensive health insurance, mental health support, and wellness stipend. **Growth Budget** $2,000 annual learning budget for conferences, books, courses, and tools of your choice. **Flexible Hours** We care about output, not hours. Flexible schedules that fit your life. **Equipment Stipend** $1,500 home office setup allowance to create your ideal workspace. **Operations****Full\-Time** ### **Customer Success Specialist** Covina, CA 2\-3 years Be the voice of Blockchain Council for our learners and enterprise clients. You will guide users through their certification journey, resolve issues promptly, and ensure an exceptional support experience. #### **Responsibilities** * Provide timely, empathetic support via email, chat, and phone * Guide learners through the certification enrollment and exam process * Manage enterprise client onboarding and account health * Identify and escalate product issues to the engineering team * Contribute to the knowledge base and FAQ documentation #### **Requirements** * 2\-3 years in customer success, support, or account management * Excellent verbal and written communication skills * Experience with CRM tools (HubSpot, Zendesk, or similar) * Empathetic, patient, and solution\-oriented mindset * Interest in blockchain, AI, or emerging technologies is a plus