AI Operations Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProgram & Project ManagementJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.GPS Strategic Operations comprises three Centers of Excellence (CoE): RFx, Framework Agreements, and Product Operations. We operate as "one Salesforce" leveraging human expertise and AI agents to deliver innovative solutions in RFx bid management, educational C360 and AI customer references & content, product operations execution, and strategic framework agreement strategies. We support both GPS and Non-GPS business units and lines of business globally—specifically Public Sector, Education, and Nonprofits—to drive revenue and manage risk in alignment with the financial plan.Position SummaryWe are seeking an innovative AI Operations Engineer to lead the development, optimization, and continuous improvement of AI-powered operational processes, tools, and platforms across the GPS Strategic Operations organization. This role serves as the bridge between cross-functional business operations, technology, and artificial intelligence, driving the adoption of AI solutions that improve efficiency, quality, scalability, and decision-making.The AI Operations Engineer will be responsible for managing and evolving systems that support bid management, framework and contract operations, knowledge management, content lifecycle management, workflow automation, and other business-critical processes. This role will identify opportunities to leverage AI, automation, and data-driven solutions across multiple operational functions while ensuring governance, compliance, and operational excellence.Key ResponsibilitiesAI Operations & Process InnovationIdentify, evaluate, and implement AI-driven solutions that improve operational efficiency, productivity, and business outcomes.Design and optimize workflows that incorporate generative AI, machine learning, automation, and intelligent knowledge retrieval.Lead continuous improvement initiatives across operational functions, leveraging AI technologies to reduce manual effort and increase scalability.Monitor emerging AI technologies and recommend practical applications aligned with organizational goals.Drive adoption of new Salesforce capabilities (Agentforce, Tableau, Data Cloud) within operations workflows.Architect agent-to-agent (A2A) automation patterns that connect GPS systems end-to-end with minimal human intervention. Bid Management OperationsSupport and enhance systems, tools, and processes used for bid management, proposal development, framework management, and contract-related operations.Develop AI-assisted workflows that streamline opportunity assessment, response generation, compliance validation, content retrieval, and submission processes.Improve operational visibility through reporting, analytics, and performance dashboards.Collaborate with business stakeholders to standardize and optimize bid and framework management processes.Architect agent-to-agent (A2A) automation patterns that connect tooling and systems end-to-end with minimal human intervention.Works closely with RFx leads, Bid Mangers, AEs, SEs, AVPs, RVPs, and Salesforce platform/IT partners.Knowledge & Content OperationsManage and improve knowledge repositories, content libraries, and structured information sources used across operational functions.Implement AI-powered search, retrieval, summarization, and content recommendation capabilities.Establish governance processes to ensure information accuracy, consistency, security, and compliance.Develop strategies for content reuse, knowledge sharing, and organizational learning.Ensure Salesforce data integrity across Data 360 in Utopia.Systems & Tool ManagementAdminister and optimize AI-enabled operational platforms and business systems.Configure integrations between AI tools, CRM platforms, document management systems, collaboration tools, and enterprise applications.Support the deployment and adoption of new technologies and automation solutions.Ensure system reliability, performance, scalability, and security.Own and evolve the GPS Salesforce (Utopia) instance: object model, process automation, validation rules, and data quality.AI Governance & EnablementEstablish best practices for AI usage, content validation, data management, and operational governanc