Field Services Director- Industrial

Job Description SummaryThe Field Services Staffing Resource Director is responsible for short-term and long-term planning and staffing as well as management of a pool of TFA resources and Field Staffing Resource Managers. In addition, You will collaborate with other Steam Segment, GEV Affiliate partner organizations, and 3rd Parts Contractors to ensure appropriate levels of trained and qualified engineers, craft, and support resources are ready and available to support ongoing Industrial outage needs. Additionally, the Field Services Director will coordinate and oversee a FS sourcing team dedicated to sourcing of Indirect materials and resources to support outage execution needs.Job DescriptionSuccess in this role looks like:Establish yourself as a subject matter expert by developing and managing resource capacity and utilization in alignment with commercial team and S&OP demand process inputs.Who You Are:You are someone who brings solid experience on the Steam Services business You have experience with managing people reporting directly to you and influencing teams cross functionally .RESPONSIBILITIES:The Segment Resource Director will provide strong organizational, operational and process leadership, including the following focus areas:Implement Daily management strategies to essential responsibilities.Lead project support sourcing activities with a team of sourcing professionals focused on Field Services Activities.Manage overall Ind’l Field Service org budget including cost and hours liquidation, as well as Sourcing budget deflationary and cost predictability strategies. Create and manage the development of the staffing plan for upcoming Outage seasons aligned to the S&OP process Coordinate GE, affiliate and vendor resources to achieve staffing plans that ensure success of outages Develop software solutions in concert with GE Digital/IT to improve the staffing process and drive simplification Resolve Field Services staffing-related Non-Conformance Reports (NCR) and implement solutions Develop and maintain and update resource utilization metricsMaintain supply and demand projections to ensure adequate staffing levels to meet customer commitments Run “what if” scenarios for emergent and changing needs Manage a team of direct reports that includes Field Engineering, Technical specialist, and resource management staffOwn standard monthly operating rhythms with matrixed region resource teams and with Service Line leader … covering resource management performance / metricsDevelop and manage resource capacity and utilization in alignment with commercial team and S&OP demand process inputsDevelop strategies and processes to recruit, train, retain, and develop TFAs in the Industrial business.Prioritize resource allocation decisions between business segments during peak fulfillment cyclesDrive process standardization across global tooling footprint, including kitting processes, rate structure, key metrics and KPI’sSet strong culture in Field Services organization that prioritizes People Leadership, empowerment, and employee growth and developmentREQUIRED QUALIFICATIONS Bachelor’s degree from an accredited university or college in Operations, Engineering, Management or related field (Or a High School Diploma / GED with a minimum of 7 years of Field / Operations experience, in Power Generation installation or maintenance)10+ years of combined experience in project management, operations, field services, engineering, or other related fields5+ years of experience in Energy Services industryAbility to travel regularly (25%)DESIRED CHARACTERISTICS3+ years of people leader experienceAbility to represent the company towards customers, partners and other stakeholders.Ability to interface effectively with all levels of the organization as well as organizations outside of ServiceCo and understand the internal and external ecosystems.Engages the staff to contribute/lead as one team.Creates a climate in which people are motivated and engaged to help the organization achieve its objectives.Ability to lead, influence, motivate and coach diverse teams to achieve a unified goal.Strong business and financial acumen, demonstrates and drives accountability.Strong customer service mindset, ability to connect strong operating performance to customer fulfillment and overall business performance.Holds self and others accountable for the demonstration of the identified culture promise.Is able and eager to see beyond the current state to imagine and continually fine-tune a future that will ensure the long-term viability of the business.Creates an environment in which everyone feels motivated and empowered to personally contribute.Strong oral and written communication skills; listening skills.Services experience in Steam and Industrial and solid technical knowledge.Successful track record of leading a P&L, Sales and/or Operations teams ideally in Services.Strong project management and/or field service track record.Knowledge of the Steam