Conflicts Management Supervisor

The Supervisor, Conflicts Management will represent the service to the local markets and assist with technical queries and service delivery. The role-holder will be monitoring the Conflict Management Request queue volumes, in addition to collaborating with team members to ensure SLA for Conflicts Management is maintained and exceptional service provided.The individual should also contribute towards HR administrative tasks, the team's performance, planning and management, employee morale, learning, and professional development, as well as leading team meetings and providing necessary support to management.Responsibilities:Assist the team and management in responding to technical queries relating to identifying and analyzing possible conflicts of interest for new businessConflicts Management Request queue management, including adherence to SLAManage work tasks to ensure deadlines are met while exceptional service is providedSupport with team management, as requiredCollaborate and work closely with the functional Conflict Management Lead and other Conflict Management Team Leads/Supervisors globally to build out the service offering and deliver a positive and successful team Liaise with Managers, internal stakeholders and team members across PBS in Manila, Belfast and Buenos AiresDevelop and support LSS initiativesManage and lead team meetings to ensure team objectives are successfully achievedContribute to the development of a strategy to ensure high team morale and team buildingAdminister holiday, sick leave and other time-off requests of the dedicated team, inclusive of internal approvals, record keeping and data entry in respect of local/Global systemsReview and monitor progress of employee performance goals per team member, and associated liaison with management, inclusive of record keeping and data entry in local/Global systemsManage performance evaluations (mid-year and annual), inclusive of required liaison work with relevant senior departmental and management personnel, including record keeping/data entry in local/Global systemSkills and Experience:Bachelor's degree holderPrevious conflicts of interest experience in a legal or professional services environment - preferred Supervisory experience in a global environment Strong familiarity with Service Level Agreements and Key Performance IndicatorsHigh-level familiarity with the range of roles and responsibilities concerning each dedicated team member to support senior management oversight and performance metrics of each team memberExceptional problem-solving, critical thinking, and analytical skills resulting in the identification of necessary process improvementsExcellent time management, organizational, and administrative skills, a capacity to multi-task and work well under pressure, with an ability to manage all other responsibilities the relevant candidate will have as a member of the NBI teamHave a pragmatic approach and even temperamentAble to focus on the goal, i.e. overseeing an efficient, productive, and cooperative team, while maintaining a balance between having a good relationship with team members and the distance required to conduct reviews and handle problematic situations within the teamKOriginally posted on Himalayas