Remote Care Coordinator

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.We are looking for a Remote Care Coordinator to join our Lubbock 84th team.If you are looking for an opportunity to be a part of a growing company and industry leader, Smile Doctors is the place for you. We operate the largest national network of orthodontic clinics with locations in more than 20 states. At Smile Doctors, we excel at providing exceptional patient care.What We OfferCompetitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first full year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhat You’ll DoCommunicates with patients through Smile Doctors Anywhere and all digital dashboardsManages clinical protocols with Smile Doctors Anywhere with doctorMonitors dashboards, analytics and reporting to increase adoption and utilization of Smile Doctors AnywhereCollaborates with doctors and team on notifications which require immediate attentionCommunicates with clinic teams regarding Smile Doctors Anywhere updates and/or changesAnalyzes and reviews daily reporting in Smile Doctors Anywhere and Power BI for all notifications and all other digital platformsProvides troubleshooting/technical support to patients using digital platformsWhat You’ll NeedHigh School Diploma or equivalent requiredBachelor’s Degree preferredThree (3) years of clinical orthodontic or dental experience requiredOne (1) year technical support experience preferred, but not requiredBilingual (Spanish) preferred but not requiredIntermediate knowledge of digital applications including web, email, chat, text, etc.Intermediate knowledge of principles and processes for providing outstanding customer serviceThis is the perfect opportunity to grow with an expanding organization! Apply today!Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.Originally posted on Himalayas