Infrastructure Engineer II

The Infrastructure Engineer II role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing, maintaining, upgrading, and continuously improving the Company’s operating environment while maintaining the ongoing reliability, performance, and support of the infrastructure. This includes monitoring the operating environments, responding to incidents, problems and planning for growth. Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain, and perform testing of PC/server operating systems, networks, and related utilities and hardware. Additionally, this role’s responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment. May act as a technical project leader or provide work leadership for lower-level employees.Participates in and may lead groups/committees related to processes, standards, and best practices.Mentors peers and IT personnel less senior.Acts as oversight for the network administrator duties to ensure established standards and policies are consistently being followed.Mentors and accepts trouble reports from operations and less experienced technical support personnel.Investigates and analyzes resource utilization and prepares reports.Optimizes the network infrastructure to maintain the highest possible level of performance and security. Plans for the replacement of obsolete resources that make up the enterprise network infrastructure. Recommends new software and hardware that provide new features/functions and prepares documentation to support recommendation of new software/hardware.Conducts appropriate, routine tests to ensure the proper working condition and security of developed and purchased software/hardware.Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment.Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis.Ensures security among data management and associated processes, including adhering to data retention policies, file systems and data transfers.Ensures maintenance and support agreements are in place with the vendor and licensing is up to date.Build, support and maintain the protection of company data and systems using security solutions, backups, redundancy, and disaster recovery solutions.Perform installation, maintenance and support of system software, hardware, and infrastructure for moderately complex projects.Management of asset lifecycle process through planning and forecasting, including recommendation for replacement of obsolete or end-of-life resources as needed.Interacts with external vendors to evaluate technology changes, including licensing and contracts, and their impact on the business.Investigates and analyzes resource utilization and prepares reports and metrics, making appropriate changes to optimize the infrastructure and provide the highest possible level of performance and security. Conducts appropriate, routine tests to ensure the proper working condition and security of developed and purchased software/hardware.Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment.Recommends improvements and changes to methods and procedures.Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis.Troubleshoots and resolves complex issues that involve the core operating system or desktop components, performing root cause analysis for service interruption and implementing preventative measures.Analyze complex local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like. Configures systems to user environments. Supports acquisition of hardware and software as well as subcontractor services. Acts as a focal point and subject matter expert for all network administrator responsibilities.Acts as oversight for the network administrator duties to ensure established standards and policies are consistently being followed.Performs administrative language (shell) programming.Build, support and maintain the VDI environment, including standardized templates, application delivery methods, enterprise antivirus, persona management infrastructure, host servers and zero clients.Build, support and maintain the configuration management suite, including multiple Windows Enterprise desktop images (WIMs), automated task sequences, an automated backup infrastructure, central imaging environment, automated software deployment and patch manag