Customer Success Engineer

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.🚀 About the RoleAs a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.🔧 ResponsibilitiesAdapt quickly to changing priorities and capable of operating in an ever-changing work environment.Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.💡 Requirements Past experience developing, implementing, or managing digital solutions.Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferredExperience with web technologies, analytics, front-end development, and best practices for UX/UIDevelopment experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plusMust exhibit proficiency in JavaScript development.Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or TealeafExpert knowledge of browser developer tools to test scripts & diagnose issuesFamiliarity with the page load lifecycle & techniques for performance optimizationStrong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clientsAble to adapt quickly to changing priorities and capable of operating in an ambiguous environment.Excellent verbal and written communication skills with exemplary presentation skills.Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical10% travelCompensation: $90,000 - $120,000 base | bonus eligible🏆 Perks and BenefitsThis will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefitsMedical, Dental, Vision Insurance (99% Medical base plan paid by the Company)FSA, DCFSA, and HSA accountsEmployee Assistance Programs (EAP)Telehealth optionsVoluntary Life & AD&D, STD, LTD, Critical Illness and AccidentWellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.Discounts on Pet Insurance401k (with employer match) and Options / Equity 13 company holidaysUnlimited Paid Time Off Sick leaveParental/Adoption LeaveIn addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.Promotional opportunities Rewards and recognition programs Robust onboarding and training programOne-time stipend for work-at-home employeesMonthly business expense stipendFlexible work environmentsEmployee Discount Program (Perks at Work)Employee Referral Program Lead Referral ProgramMacBook and awesome swag delivered to your doorEncouraging and collaborative culture R