Bilingual Outreach Coordinator (English/Spanish)

**Job Title:** Outreach Coordinator **Location:** Remote **Salary Range:** $65,000\-$70,000 **Who We Are:** At WEconnect, our mission is deeply personal. Inspired by the experiences of our co\-founders, we are committed to providing real\-world support for mental and behavioral health. Our mobile app is designed to guide and empower personal growth and wellness through features like 1\-on\-1 peer support, daily online meetings, and fostering healthy routines. **About Us:** WEconnect is dedicated to supporting individuals in their behavioral health journey through innovative technology and compassionate care. Our platform helps members stay engaged in their recovery and overall well\-being while fostering strong relationships with healthcare providers. As members of the WEconnect team, we are united by a clear mission: to be a life\-saving haven for those dealing with mental health challenges. We are devoted to empowering families, workplaces, healthcare environments, and communities through innovative mental wellness strategies, precise outcome data, and dedicated support networks. We embrace trust, impact, grit, exceptionalism, rapidity, and simplicity (TIGERS), and we would love to chat about how these values play out in our daily work. Learn about us here: **The Role:** We are seeking a compassionate, organized, and member\-focused **Outreach Coordinator** to join our team. This role blends relationship management, member engagement, and customer service. You’ll directly support individuals referred to WEconnect, guiding them through program enrollment, helping them understand our tools, and motivating ongoing participation. This is an excellent opportunity for someone who thrives in a mission\-driven environment, enjoys helping people, and excels at building rapport through phone, text, and email communication. **Key Responsibilities:** **Member \& Referral Engagement** * Conduct outreach to referred individuals via phone, text, or email to introduce the WEconnect program and app. * Explain key program benefits, including contingency management, online support meetings, and peer support features. * Build trust, rapport, and motivation to encourage participation and ongoing engagement. * Follow up with individuals who have expressed interest but have not yet enrolled. **Enrollment Support** * Guide new members through the onboarding and app registration process. * Help users understand major app features such as goal tracking, rewards, daily routines, and peer connection opportunities. * Troubleshoot basic technical or login issues; escalate complex issues to the Support team as needed. **Collaboration with Team** * Coordinate closely with internal teams to ensure seamless member handoffs and continuity of care. * Document outreach activities and outcomes in CRM. * Collaborate with the Customer Support and Account Management teams to refine messaging, engagement strategies, and outreach workflows. **Data Tracking \& Reportin