Quality Assurance Manager

OpportunityThermalWorks LLC is seeking an experienced Quality Assurance Manager to serve as the technical quality authority across our factory operations, customer field sites, and internal quality control function. This is a cross-functional, high-visibility role that sits at the intersection of manufacturing, field service, and quality leadership.The ideal candidate brings deep hands-on experience with mission-critical mechanical systems — particularly hydronic cooling, chiller platforms, and data center infrastructure — combined with the discipline and communication skills to document findings clearly and present them to leadership. This is not a desk role. The person in this seat will be in the factory, in the field, and in the meeting room. This role has a travel requirement of 50-65%.Key ResponsibilitiesInclude but are not limited to:Factory Quality (2–3 Visits per Production Cycle)Conduct structured walkthroughs of ThermalWorks manufacturing operations to identify quality concerns before units shipReview assembly, wiring, piping, and commissioning documentation against engineering specifications and approved submittalsCoordinate findings with factory leadership and flag hold conditions requiring resolution prior to releaseDocument inspection outcomes and provide written reports to the Director of QualityField Quality InspectionsPerform on-site QA/QC inspections at customer data center locations to verify ThermalWorks equipment installation, commissioning, and service work meets required standardsAssess mechanical system performance against design intent including hydronic loop integrity, refrigerant circuit health, controls integration, and equipment startupCoordinate site access and scheduling with field operations leadershipGenerate structured inspection reports for each site visit, documenting findings, nonconformances, corrective actions required, and status of resolutionQuality Control Meetings & ReportingParticipate in internal QC meetings as the field and factory intelligence source, presenting findings and trends to quality and service leadershipMaintain a running log of open quality items across factory and field, tracking status through closureCollaborate with the tech support group to surface recurring field issues that may indicate systemic quality or design concernsSupport the development and refinement of inspection checklists, MOPs, SOPs, and QA/QC documentation standardsDirector of QualityPrimary reporting relationship. Drives QC meeting participation, documentation standards, and quality findings escalation.Field OperationsCoordinates site scheduling, field logistics, and alignment with field service teams during on-site inspections.Tech SupportInterfaces on technical issue resolution, recurring fault patterns, and field support coverage.Factory LeadershipEngages during factory visits for inspection coordination, build quality review, and pre-shipment hold authority.Education and ExperienceRequired7+ years of hands-on experience with commercial or mission-critical HVAC/mechanical systems including chillers, hydronic loops, cooling towers, and associated controlsDemonstrated QA/QC experience on construction, commissioning, or service projects in data center or critical infrastructure environmentsAbility to read and interpret engineering drawings, submittals, MOPs, SOPs, and EAPsStrong written documentation skills — inspection reports, nonconformance logs, and findings summaries must be clear and actionableWillingness and ability to travel to factory and field sites on a regular basisProficiency with BAS/BMS platforms for system verification during site inspectionsPreferredExperience with Turbocor centrifugal chiller platformsFamiliarity with dry cooler or adiabatic cooling systemsPrior experience presenting quality findings to management-level audiencesBackground in instructor-level training or technical mentorshipExperience reviewing RFIs and equipment submittalsThis position is structured for a senior technical professional who wants more than a wrench and a work order. You will be the quality intelligence function for ThermalWorks — the person who sees our product built, sees it in the field, and has a seat at the table where quality decisions get made. Your findings carry weight. Your reports go to leadership. Your site visits carry the authority of the Quality Control function.ThermalWorks is a fast-growing manufacturer of adaptive dry cooling systems for hyperscale data center applications, operating within a vertically integrated infrastructure platform. This is a ground-floor opportunity to build a quality function that scales with the business.About Our Parent Company, EndeavourEndeavour is rethinking the infrastructure model for the benefit of all. Instead of relying on big, centralized systems that often leave communities locked into outdated networks, we are building an integrated technology stack using modular components that can be repeated and scaled. Operating as a pur