Integration Tester

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.The Integration Tester is responsible for validating and testing integrations across Amazon Connect, AWS Bedrock, Amazon Kinesis, Salesforce, Verint, and related AWS GovCloud services within a FedRAMP High (IL4) environment. This role ensures that real-time and post-call data pipelines, AI-driven workflows, Salesforce integrations, and operational monitoring components function reliably, securely, and according to business and compliance requirements.Key ResponsibilitiesTest AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to SalesforceValidate real-time data pipelines from Amazon Connect through Kinesis to downstream systems including Bedrock, Salesforce, Verint, and QuickSightPerform integration testing for near-real-time Lambda-to-Salesforce data delivery during live calls for AI Coaching capabilitiesValidate Salesforce Platform Events and Streaming API integrations used to push coaching prompts to agents in real timeTest Lightning Web Components (LWC) within Salesforce agent workspaces to ensure proper display of AI coaching prompts, compliance alerts, recommended actions, and knowledge suggestionsValidate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agentsTest post-call summarization workflows including Contact Lens transcript processing, Bedrock inference, Guardrails validation, and Salesforce case record creationVerify integrations between AI-generated summaries, call metadata, quality scores, and Verint quality management systemsValidate CloudWatch alarms, anomaly detection configurations, operational monitoring dashboards, and alerting workflowsExecute integration, regression, end-to-end, system, and user acceptance testing across Dev, Test, UAT, and Production environmentsDevelop and maintain test plans, test cases, automated test scripts, and test evidence documentationSupport infrastructure validation for CloudFormation or CDK deploymentsParticipate in DevSecOps processes including automated testing, code validation, security-focused reviews, and CAB-approved deployment verification via ServiceNowCollaborate with Security Engineers to validate TLS 1.2/1.3 encryption, IAM least-privilege access controls, logging, and SIEM integration complianceIdentify, document, track, and retest defects through resolutionRequired Qualifications4+ years of experience in software testing, integration testing, or QA engineering within AWS cloud environmentsExperience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB, and CloudWatchHands-on experience validating Amazon Connect contact flows, Amazon Lex bots, and Contact Lens integrationsExperience testing Salesforce integrations including REST/SOAP APIs, Platform Events, Streaming API, or Salesforce ConnectFamiliarity with Salesforce Lightning Web Components (LWC) testing methodologiesExperience validating real-time streaming architectures using Amazon Kinesis Data Streams and/or FirehoseKnowledge of API testing tools such as Postman, SoapUI, or equivalentExperience creating and executing automated and manual test cases for distributed systems and integrationsUnderstanding of CI/CD pipelines and DevSecOps testing practicesKnowledge of IAM policy validation, VPC networking, and AWS GovCloud security best practicesExperience working within FedRAMP, NIST 800-53, or equivalent federal compliance frameworksStrong analytical, troubleshooting, and defect management skillsBachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field (or equivalent experience)Preferred QualificationsAWS certifications such as AWS Certified Developer, Solutions Architect, or DevOps EngineerExperience testing AI/ML inference pipelines and Amazon Bedrock integrationsPrior experience supporting FedRAMP High or IL4/IL5 AWS GovCloud programsFamiliarity with Amazon QuickSight dashboard validation and reportingExperience testing Verint workforce management or quality management integrationsHealthcare industry experience including HIPAA, PHI, or TRICARE environmentsExperience with ServiceNow change management and CAB approval processesFamiliarity with automated testing frameworks for APIs and cloud-native applicationsHere at rockITdata, we are committed to following our 10 Guiding Principles. Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our ch