Technical Publications Manager

**Location** ------------ US Remote **Employment Type** ------------------- Full time **Location Type** ----------------- Remote **Department** -------------- Research \& Development **Compensation** ---------------- * $95K – $145K • Offers Bonus MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process. I**t is not typical for offers to be made at or near the top of the salary range.** The actual salary will be determined based on experience and other job\-related factors permitted by law including geographical location. Meridianlink offers: * Insurance coverage (medical, dental, vision, life, and disability) * Flexible paid time off * Paid holidays * 401(k) plan with company match * Remote work All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. \#LI\-REMOTE **About the Role** You'll lead MeridianLink's technical documentation strategy and team, working closely with product, engineering, and support to ensure our customers have clear, comprehensive guides for every aspect of our lending platform. As a strong writer and thoughtful mentor, you'll set the direction for documentation—implementing and managing our authoring tools and infrastructure, defining content structure, standards, and processes—while developing your team's capabilities. You'll contribute hands\-on to our most complex guides while creating space for your writers to grow and take ownership of their work. This role values both strategic thinking and collaborative leadership, with the opportunity to shape how technical communications function across the organization. **Key Responsibilities** * Contribute hands\-on to documentation while managing and mentoring writers; model quality standards through your own work * Design and implement documentation content structure and taxonomy across MeridianLink product suite; ensure consistency and discoverability * Build and maintain content authoring infrastructure (tool implementation, template management, publishing workflows) * Partner with support and CSM organizations to define a comprehensive plan for customer\-facing content that incorporates technical documentation, FAQs, KBs, and training materials. * Manage technical writing team: hiring, mentoring, workload assignment, performance management * Authoring: Write substantial portions of administrator and user guides; mentor writers on complex/high\-stakes content * Define documentation process and standards; establish style guide, review cadence, and quality gates * Partner with product and engineering on documentation scope, requirements, and release timing * Oversee documentation release cycle aligned with product launches * Analyze user feedback and support tickets to identify content gaps and prioritize improvements **Required Qualifications** * 7\+