REMOTE Patient Access Representative

**Do you know NextGen? Do have experience with Epic? Then we want to talk with you! We would love to support you in this remote Patient Access Representative position \- apply today!** **Clinic Summary** **–** * *Orthopedic Physician Associates (OPA) is Seattle’s premier provider of orthopedic services. Our physicians and clinical staff work together to ensure that patients receive complete orthopedic care, whether surgical or nonsurgical, for problems or diseases of the bones, joints and muscles. OPA physicians are board certified in Orthopedics, Sports Medicine, Physiatry and Anesthesiology and each has advanced subspecialty Fellowship training in Sports, Joints, Foot \& Ankle, Spine and Trauma. OPA Physicians are known regionally and throughout the world as leaders in their fields. They lecture frequently, train others and develop new surgical techniques and many of the breakthrough hardware used in today’s surgeries.* **Position Summary \-** ***This is a remote position.*** *Patient Access Representative acts as a liaison employee for patient appointments, accommodation and access to the physician. This includes scheduling appointments via phone, verifying insurance eligibility, processing necessary information to support that activity and triaging with physicians and medical assistants on acute scheduling problems. Must be able to work during clinic hours of operation. M\-F 8\-5 PST* **Essential Qualities** · *Patient and pleasant personality; works well with all types of people* · *Flexible attitude* · *Team\-player* · *Ability to work independently, with little supervision* · *Interfaces well with staff and physicians* · *Professional demeanor* · *Dependable* **Key Duties and Responsibilities** · *Schedule appointments, conferences, and attorney depositions via telephone* · *Verify information on established patients, verify insurance and update patient information in practice management software* · *Facilitate scheduling of patients by coordinating with medical assistants, front desk and/or physicians* · *Assist with Referrals, organizing documents* · *Complete duties and assist with other personnel as directed by supervisor* · *Must follow all policies as outlined in Employee Handbook* **Education/Experience/Skills** *Education/Experience* · *High School diploma* · *1\-2 years relevant experience in public contact, preferably in medical office environment* · *Minimum 1 year front office or medical reception scheduling experience* · *NextGen and/or Epic experience (Required)* **Skills/Knowledge/Abilities** · *Excellent phone etiquette* · *Skill in using a computer* · *Knowledge of practice management software and its use* · *Knowledge of patient portal software and its use* · *Data entry/type 40 wpm* · *Ability to remove oneself personally from given situations, remaining objective* · *Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff