Service Representative - Life and Retirement

**Customer Care \- Fully Remote in Life \& Retirement** **Job Posting Title: Remote Customer Service Representative** **Start Date: October 2026** **Schedule: Must be able to work any shift that falls between the hours of 7:00 am\-8:00 pm CST Monday\-Friday\- Saturdays required (10 am \- 2 pm CST).** In this role, you will primarily support **educators** by addressing inquiries about their life and retirement insurance policies. Through phone calls, emails, and live chats, you will provide exceptional **customer service**, helping our clients protect their valuable assets. No license or experience in Insurance? No problem! Horace Mann will provide the necessary training and support to help you obtain your **Life license and/or your 6/63 license** if you do not already have one. If you have a **passion** for supporting educators and making a meaningful **impact**, this role could be a great fit for you. **Key Responsibilities:** * Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies. * Handle and problem solve customers' inquiries via phone, email, and chats. * Responsible for ensuring a great customer experience in both written and verbal communications. * Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations. * Responsible for proactive up\-sell and cross\-sell of insurance solutions to existing customer base. \* Duties, responsibilities, and activities may be assigned or changed \* **Requirements** * **Education and Experience:** * + H.S. Diploma or GED required (Bachelor's degree preferred). + 2\+ years of customer service/business/sales experience preferred. + Insurance or Finance industry experience helpful. * **Licensing and Training:** * + Successfully complete the Service Representative Trainee Program + Obtain and maintain Life license and/or your 6/63 license within 12 months of hire and maintain after that. * **Skills and Abilities:** * + Basic math skills and billing interpretation skills. + Effective communication, both written and verbally – ability to identify unmet customer needs and provide solutions. + Demonstrate active listening, system navigation, research, problem\-solving, critical thinking, organization and time management skills. * **Work Environment and Schedule:** * + Internet speed of at least 10 mb/s download 1mb/s upload – Verification required. + Employee must have a private, organized location removed from daily household distractions. + **Work location is flexible if approved by the Company except that the position may not be performed remotely from New York,** **California, Colorado, Washington, New Jersey, Maryland, Alaska, Hawaii, Massachusetts, Minnesota, New Mexico, Oregon, or Rhode Island.** **Pay Range:** $16\.20 \- $25\.43 per hr. Salary is commensurate to experience, location, etc. \#APP Horace Mann was founded in 1945 by two S