Technical Service Analyst

Technical Service Analyst provides support services to employees with technical problems and information technology issues. Responsible for timely resolution of problems, escalation, and maintaining effective relationships with users.RequirementsCoordinating, diagnosing, and troubleshooting incoming employee callsProviding support services to employees with technical problems and information technology issuesResolving problems or escalation on behalf of customer to appropriate technical personnelProviding case status updates to management and end-usersSupporting and maintaining effective relationships with usersDeveloping, documenting, and implementing standard operating procedures and customer service guidelinesAnalyzing situations or data to determine appropriate actionOriginally posted on Himalayas