Customer Experience Agent (Americas)

**Fancy helping to shape the future of FinTech?** We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group. **Join us to:** * Help build the future of online trading * Be part of a culture driven by integrity and global impact * Become part of an award\-winning company \- check out our full list of awards here **We are only as good as our people. Luckily, our people are the best. Join us!** **How do we work?** Heya! As part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In this **fully remote role**, you will support a global team operating across multiple locations, including Toronto, Krakow, Tokyo, and Singapore. This is **an Independent Contractor position** \- to deliver services in this role, you must hold an active business registration or be legally eligible to operate as an independent contractor in your country of residence. **In this role, you will:** * Inform our Clients about OANDA's products, and help them understand how our products work and how to use them (live chat, phone, email and digital platforms). * Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes. * Maintain a well\-developed working knowledge of the complete line of products and services offered by OANDA. * Manage and resolve standard cases using CRM tools e.g., Salesforce, while maintaining accurate documentation in ticketing systems to ensure a clear audit trail. * Adhere to all operational workflows and regulatory standards to ensure compliance and risk mitigation. * Participate in operational briefings, training, and knowledge transfer sessions. * Promote positive client relations with a can\-do attitude, and willingness to always help. **What skill set do you need, to be successful in this role?** * Previous experience in client\-facing roles. * **Active business registration (or willingness to establish one)** to operate as an independent contractor in your country of residence. * Fluent **English**. * Native or fluent proficiency in at least one of the following languages: **Spanish, French, Portuguese.** * Excellent communication skills and positive attitude. * Passionate about learning and striving to gain new knowledge about product and service changes. **Nice to have:** * Experience working with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk. * Prior exposure to or experience in trading, financial markets, or handling trading\-related Client inquiries. * Flexible scheduling and coverage during weekends/ holidays on a rotational basis. Your perspective matters. We encourage you to apply even if you are hesitant about meeting eve