QA Tester

**Job Title:** Quality Control (QC) \& Support Analyst **Location:** Remote **Clearance:** Must be a US Citizen eligible for a Public Trust **Position Overview** We are seeking a structured, tech\-savvy **Quality Control (QC) \& Support Analyst** to manage software quality, ticket workflows, and testing efficiencies for our **web portal and mobile applications**. Reporting to the **Program Manager** and collaborating closely with our **Business Intelligence Analyst (BA)** to turn requirements into actionable test profiles, triage incoming support tickets. Work closely with the **Development Team** to resolve clarify issues. By owning our **end\-to\-end and regression test suites** you will **work independently to build fast, repeatable workflows** that protect the integrity of our mission\-critical emergency management platform. **Key Responsibilities** * **Test Suite Ownership:** Build, maintain, and execute comprehensive **end\-to\-end (E2E) and regression test suites** to ensure that new code updates or mobile OS patches do not disrupt existing core workflows. * **Low\-Code Test Automation:** Convert repetitive manual workflows into fast, automated scripts using visual recording and low\-code testing tools (e.g., Playwright CodeGen, Selenium IDE) to significantly accelerate pre\-release testing cycles. * **Program \& Core Team Collaboration:** Report directly to the **Program Manager** on testing progress, test coverage, bug metrics, and overall release readiness. Work in lockstep with the **Business Analyst (BA)** to break down user stories and software requirements into structured test scenarios. * **Developer Alignment \& Defect Resolution:** Communicate and clarify technical bugs clearly to the **Development Team**, provide real\-time testing feedback, and verify software fixes during active development sprints. * **Azure DevOps Ticket Ownership:** Own the full lifecycle of defect tracking and user support tickets. Ensure every bug, edge case, and user issue is **clearly documented in Azure DevOps** with pristine reproduction steps (*Given/When/Then* format), environment configurations, and visual attachments. * **Support Ticket Triage:** Manage incoming user issues. Investigate, replicate, and isolate whether a reported problem is a user training issue, a data sync latency, or a software defect before routing it to development. * **Mobile \& Offline Validation:** Test core mobile features including GPS location tracking, map displays, and the app's critical "offline mode" to ensure field data syncs perfectly once a user regains cellular connection. **Required Skills \& Qualifications** * **Experience:** 4 years of professional experience in **Software Testing (QA/QC)** with a proven track record designing and maintaining structured **end\-to\-end and regression test frameworks**. * **Azure DevOps Proficiency:** Hands\-on experience creating, updating, and organizing bugs, tasks, and test plans within **Azure DevOps** (or Jira)