Remote Call Center Agent Multi-Hire (Part-Time)

* 5105180 * Remote, 1\- Alternate * Department of Motor Vehicles * Administrative Services * Part\-Time (Salaried) * Closing at: May 28 2026 \- 23:55 EDT * Department of Motor Vehicles **Title:** Remote Call Center Agent Multi\-Hire (Part\-Time) **State Role Title:** Admin and Office Spec III **Hiring Range:** $19\.72\. Prior relevant DMV work experience may increase the wage rate. **Pay Band:** 3 **Agency:** Department of Motor Vehicles **Location:** Remote **Agency Website:** www.dmv.virginia.gov **Recruitment Type:** General Public \- G **Virginia Department of Motor Vehicles** The Virginia Department of Motor Vehicles (DMV) is seeking experienced **Contact Center Representatives** to provide remote customer service support. This position is responsible for responding to customer inquiries via phone, email, and social media, and for assisting customers with DMV products, services, and website navigation. Incumbents deliver accurate information, resolve customer issues, and provide high\-quality service in a high\-volume, structured contact center environment. The goal of this role is to achieve first\-contact resolution while delivering professional, courteous, and consistent customer service. **Job Duties** * Respond to a high volume of inbound and/or outbound customer inquiries via phone, email, and social media. * Provide assistance with DMV products, services, and online tools. * Analyze customer needs and communicate accurate, complete information about DMV services. * Resolve customer issues efficiently while maintaining professionalism and empathy. * Document customer interactions using call\-routing, ticketing, and CRM systems. * Adhere to established schedules, procedures, and performance standards. * Interact with a large and diverse customer base to resolve DMV\-related inquiries. **Position Information** * This is a **wage (hourly) position** and does not include state benefits. * Wage employees may work **no more than 1,500 hours per agency** during the 12\-month period of **May 1 through April 30**, regardless of hire date. * The wage employment period resets annually on **May 1**. * Wage employees are limited to working **no more than an average of 29 hours per week** over the 12\-month period. **About DMV** The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, serves approximately **6\.2 million licensed drivers and ID card holders** and manages over **8\.4 million registered vehicles**. DMV also serves a wide range of business partners, including dealers, rental companies, driving schools, local governments, other state agencies, and nonprofit organizations. DMV operates in accordance with its core values of **Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)**. **What is “Contact Center Experience”?** For the purposes of this position, **Contact Center experience** is defined as work performed in a structured environment where employees: * Handle a **hig