Practice Assistant

Practice Assistant **Mousilli Legal Group** **Location:** Remote **Employment Type:** Full Time **Reports To:** Legal Administrator and Assigned Attorneys **About Mousilli Legal Group** Mousilli Legal Group is an intellectual property and technology law firm serving startups, founders, and high\-growth businesses. Our attorneys advise clients on trademarks, patents, technology transactions, venture financing, startup law, and business disputes. We are a fully remote team committed to responsive client service, practical legal solutions, and efficient use of technology. **Position Summary** Mousilli Legal Group is seeking an organized, personable, and proactive Practice Assistant based in Puerto Rico to support our growing Intellectual Property practice. This position will serve as a key point of contact for clients throughout the lifecycle of their matters, particularly within our Intellectual Property practice. The Practice Assistant will help ensure clients understand next steps, receive timely updates, complete required action items, and have a positive and organized experience working with the firm. This is a client\-facing, non\-attorney position. The ideal candidate is an excellent communicator who is comfortable managing multiple priorities, following established processes, and coordinating between clients, attorneys, and the firm's operations team. **Key Responsibilities** * Serve as a primary point of contact for clients throughout their intellectual property matters after onboarding. * Maintain regular communication with clients regarding matter status, upcoming deadlines, outstanding items, and administrative next steps. * Coordinate with relevant IP attorneys to ensure client requests and questions are routed appropriately. * Follow up with clients regarding outstanding documents, signatures, payments, approvals, and other action items. * Assist with scheduling attorney meetings and client calls. * Help clients understand the firm's processes, service timelines, and administrative requirements while appropriately directing legal questions to attorneys. * Maintain accurate and up\-to\-date client and matter information within the firm's practice management and CRM systems. * Monitor client communications and ensure inquiries are acknowledged and addressed promptly. * Identify client concerns or potential service issues and escalate them to the Operations Team as needed. * Support billing and account communications, including answering general administrative questions about invoices and payments. * Work closely with attorneys, paralegals, and operations staff to create a consistent and professional client experience. * Assist with improving client\-facing workflows, templates, procedures, and internal processes as the practice grows. **Qualifications** * Excellent written and verbal communication skills. * Strong customer service or client relationship management skills. * Highly organized with excellent attention to d