Call Center Representative

**\*REMOTE IN THE STATE OF NORTH DAKOTA ONLY\*****Job Summary** In the role of Call Center Representative, you play a vital role in maintaining effective communication functions over the phone for Dakota Eye Institute and ensuring individuals calling in to our practice are treated in a professional and courteous manner. The individual in this position is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, calling unconfirmed appointments, handling provider recalls, and working the waitlist. Additional responsibilities include sending/managing tasks in the EHR system and monitoring other communication software. **Job Responsibilities*** Data Entry and Chart Administration + Schedules, reschedules, and cancels appointments as necessary following current scheduling protocols + Updates patient recalls as necessary + Inputs \& updates patient demographic information + Inputs insurance information + Sends / Manages tasks in EHR system + Monitors messaging software * Telephone and Greeting + Answers telephone calls promptly (two rings) + Addresses the caller’s concern + Directs all calls to appropriate personnel + Identifies emergency calls and directs to triage or schedules per protocol * Financial Responsibilities + Obtains proper insurance information + Provides fee schedules and insurance information to patients + Notify our patient accounts department of a recently scheduled patient to run the pre\-authorization if needed + Collects and inputs co\-pays, refraction fees and any other known, non\-covered or outstanding charges, when appropriate * Meet call center productivity expectations * Maintains adherence to company policies * Performs other duties as require **Experience and Education*** High school diploma or equivalent * Two years minimum experience in customer service * Two years minimum experience working in a medical setting * Passion for providing outstanding patient healthcare experience **Essential Skills and Abilities*** Ability to work effectively as part of a supportive and collaborative team * Excellent skills and mannerisms in answering the telephone * Proficient in managing multiple tasks simultaneously * Demonstrates empathy and attentiveness to each patient's individual needs and concerns * Excellent skills in documenting information and clear communication * Familiarity with electronic health records and practice management systems is preferred * Strong organizational and administrative abilities * Exceptional time management and record\-keeping skills * Treats patients and co\-workers with respect and professionalism * Ability to maintain composure under pressure **Physical Requirements*** Ability to use technology such as the telephone, computer, and other related instruments or devices. * Good vision and hearing are essential for accurately processing information and communicating with patients. * Ability to sit