Connection Advisor Senior, (Call Center/Healthcare Scheduler), Remote

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473\-bed academic medical center, a large outpatient Clinic \& Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. **Equal Employment Opportunities:** We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. **JOB DETAILS** **Department:** Connection Center **FTE:** 1\.00 (80 hours per pay period) **Workdays:** Monday \- Friday **Shift(s):** Days **Shift Length:** 8 hours **Location:** Remote\* * **Applicants will need to be within 100\-mile radius of our downtown campus.** The Connection Center is a fast\-paced, high\-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently—speaking with patients, scheduling appointments, documenting conversations, and resolving escalations—all while maintaining professionalism and composure in a dynamic environment. We are currently seeking a **Connection Advisor Senior** to join our Connection Center team. This Full\-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4\-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week. *Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high\-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone.* **Purpose of this position:** Under general supervision, the Connection Advisor Senior answers incoming calls and meets calle