Phlebotomy Operations Manager

Phlebotomy Operations ManagerLocation: RemoteWhy Ascend?Come work for a company that is transforming the industry!Ascend Clinical, LLC is one of the highest-volume clinical laboratories in the United States, processing millions of tests each month with advanced tools and technology. For over 30 years, we've set the standard for service and excellence in testing. What sets Ascend apart is our unique combination of clinical and healthcare water testing as we drive innovation across multiple areas of laboratory science. We're growing rapidly and looking for individuals who thrive in a fast-paced environment, embrace new challenges, and want to help shape what's next.Job Summary: The Phlebotomy Operations Manager is responsible for oversight of laboratory‑provided phlebotomy services delivered in outpatient care settings supported by the laboratory. This role ensures high‑quality specimen collection, patient safety, regulatory compliance, and a positive patient experience. The Phlebotomy Operations Manager leads and supports phlebotomy staff manage day‑to‑day service delivery. This individual collaborates with laboratory leadership and clinical partners to support diagnostic testing services nationally. This position is hands‑on and patient and client focused, with primary accountability for staff performance, service quality, and compliance with laboratory standards across supported locations. This is a remote role with approximately 30% travel. Key Responsibilities:Oversee daily laboratory‑provided phlebotomy and operational services across client locationsEnsure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirementsMonitor patient flow, specimen integrity, and service qualityAdjust staffing assignments and workflows to meet service needs and laboratory expectationsPerform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessaryThis individual will play an integral role in supporting phlebotomy operational workflows for all CKD programs and initiativesQuality, Compliance and Patient/Client Experience:Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre‑analytic processesMonitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy servicesInvestigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experienceLeadership, Training and Competency:Directly supervise a growing phlebotomy team and workflow assigned to supported care settingsDevelop and manage staff schedules to ensure adequate coverageMonitor attendance, performance expectations, and service reliabilityComplete performance evaluations and provide coaching, counseling, and corrective actionPromote a professional, respectful, and service‑oriented workforce that represents the laboratory appropriatelyManage contingency coverage plans either through backup phlebotomist or designated vendors as necessaryEnsure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environmentsOversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policiesMaintain required training and competency documentationProvide remedial training as needed to address performance or compliance gaps. Serve as a technical and procedural resource to staffCollaboration and Communication: Serve as the primary laboratory contact for phlebotomy‑related service issues within supported environmentsCollaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reportingCommunicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuityRequired Qualifications: High school diploma or equivalent required; bachelor’s degree preferredPhlebotomy certification preferredMinimum 3–5 years of phlebotomy experiencePrior supervisory or leadership experience requiredStrong interpersonal, communication, and customer service skillsAbility to lead teams working independently across multiple care environmentsKnowledge of laboratory specimen collection standards and regulatory requirementsAdvanced understanding of Patient Experience & Professional ConductDeep knowledge of Phlebotomy Quality & SafetyStrong leadership acumenHighly motivated and collaborative individual Must be willing to travel to client sites as necessary Ability to pivot direction quicklyAs needed, may be required to travel t