Administrative Manager

Responsibilities:Oversee day-to-day administrative operations.Manage and lead a remote administrative and call center team (4+ employees and growing).Ensure all inbound calls are answered promptly and professionally.Ensure all post-call sales tasks are completed, including follow-ups, estimates, and QA/QC.Oversee Accounts Payable (AP), check handling and deposits, invoicing, and mail processing.Manage Accounts Receivable (AR) and AR follow-up calls.Oversee timesheets, payroll support, and administrative compliance tasks.Manage scheduling, routing, dispatch, and job tagging in coordination with the Production Manager.Support the Sales Manager by maintaining clean pipelines, task completion, and CRM accuracy.Coordinate closely with sales and production teams to ensure operational alignment.Identify process gaps, improve workflows, and help scale administrative systems.Qualifications:Minimum of 3–5 years of administrative, operations, or call center management experience.Experience managing remote or distributed teams.Strong organizational skills with a high level of attention to detail.Ability to manage multiple priorities in a fast-paced environment.Strong communication and leadership skills.Experience with CRMs, scheduling systems, and phone systems preferred.Home services industry experience (tree, lawn, HVAC, plumbing, etc.) preferred but not required.Ability to work independently while collaborating with sales and production leadership.Originally posted on Himalayas