Sr. Federal Customer Success Manager

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.Skillsoft is seeking an experienced Senior Federal Customer Success Manager (CSM) to be a strategic advisor who is responsible for driving skills-based outcomes in our Solutions Organization. In this role, you will have the opportunity to lead outcome-based executive level conversations tied to business priorities, not just learning activity.Remote - Eastern Time ZoneRESPONSIBILITIESStrategic and Executive EngagementTranslate customer goals into clear success plans with measurable impactAdvise on skills-based workforce transformation, not just learning programsPlatform, Solution & AI ConfidenceMastery of our solutions and be an expert in the evolving product offeringSpeak Credibly about AI-enabled capabilities and limitationsExplain "why this matters" in practical, business termsGuide customers through ethical, responsible adoption conversationsSkills Intelligence & Workforce Strategy FluencyConfidently explain skills vs. competencies, job architectures, and proficiency modelsGuide customers through taxonomy decisions, benchmarks, and readiness planningArticulate the value to the customer of each of these approachesData-Led Insights and Decision Making Use data to prioritize risk, opportunity, and expansion conversationsInterpret dashboards and metrics to tell a clear storyTie Engagement and adoption data back to business outcomesCross Functional OrchestrationThe quarterback across Product, Professional Services (PS), Sales and SupportThe voice of the customer at the account level, into roadmap and prioritization discussion, by feeding product and pricing teams with monetizable insightsA partner in shaping repeatable plays and best practicesCommercial Acumen & Growth StrategyUnderstand commercial levers and account economics Identify growth signals tied to maturity and outcomesConfidently partner with Sales on timing, readiness and valueChange Management & Customer Enablement Lead customers through change, ambiguity and new operating modelsPrepare customers ahead of launches and transitionsReinforce adoption through structured enablement and reinforcementSkills & Qualifications Required8+ years of professional B2B Customer Success Manager experience with a Bachelor’s degree or commensurate experienceExperience working with highly complex Federal customersExpertise in being a strategic advisor, have a solution mindset, experience in customer relationship management, to include strengthening C-suite connections and cultivating customer champions.Proficient in Salesforce, Business Intelligence tools, MS Office Suite, and Customer Success Platform experience such as Gainsight or ChurnzeroExcellent communications skills with robust Executive presentation experienceOperational rigor with the ability to drive data-led insights and decision making, as well as conduct regular pipeline and performance reviewsDeep understanding of and comfortable operating in an AI-enabled, skills-based environmentStrategic thinking and problem-solving, with the ability to confidently lead customers through change and platform evolutionAbility to Travel up to 20%Target base salary range for this job requisition is anticipated to be approximately $95,000 - $105,000 annualized with average on target earnings including commissions of approximately $118,750 - $131,250 annually.We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time offThe company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.MORE ABOUT SKILLSOFT:Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply!NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agree