Operations Agent (Non-Voice) for an HR Tech Company

**MFR 228805** **Is This YOU? Then We Want to Meet You!** We are seeking a detailoriented **Operations Agent (****Onboarding \& Document Configuration Specialist)**. This role will be responsible for the endtoend processing of customer form requests, using a mix of proprietary AIenabled tools and the company's SaaS platform. Serve as a critical bridge between customer needs and compliance standards, ensuring that every document is built, tested, and delivered with 100% accuracy. This is a backoffice and chatbased support role that requires independent critical thinking and a proactive approach to problemsolving. **Requirements** * Ability to communicate clearly and professionally with internal teams and customers. Proven experience managing compliancecritical documents or data where precision is non* negotiable. * Ability to follow complex SOPs while identifying patterns, flagging potential issues, and clarifying expectations. Comfortable navigating and mastering new webbased platforms (Onboarded, Claude, Pylon) with minimal hand* holding. A stable, high* speed internet connection and a quiet, professional remote workspace. **Nice to have** * Prior experience in HR Tech, document processing, or US employment compliance. Familiarity with lowcode/nocode or form* building tools. Background in Solutions Delivery or customer* facing support roles. * Experience with ticketing systems such as Pylon, Zendesk, or Intercom. **Who We Are LTVplus – Your Global Remote Team** At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. **When you join LTVplus Your Mission will be to** Process incoming requests via the Pylon ticketing system to build and configure forms using the company's SaaS platform and AI* tool pdfJet. * Assist in building critical compliance materials and documentation for customers and internal compliance teams. Follow strict SOPs for form building, QA, and delivery to ensure zero* error output. * Provide proactive status updates and flag blockers to the internal team via Slack. * Handle additional configuration tasks, including policy building, automation setup, and general customer support as needed. **Working conditions** Monday to Friday, 830 AM – 5* 30 PM MST * Email/Chat for customer and team coordination. **Tech Checklist – Gotta Have It!** A reliable computer (preferably younger than 3 years) and a stable high* speed internet connection. * Experience working with Pylon, Slack, Claude (AI chat, Cowork, and Agent SKD via pdfJet), Confluence / Jira, Google Workspace * A quiet, cozy workspace to handle calls and chats like a pro. **(only shortlisted candidates will be contacted)** Employment type Full\-time Department Restaff Location Remote