Customer Success Associate

Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well\-being, performance and mental resilience with its AI\-powered behavior change technology platform. Thrive’s Microsteps – small, science\-backed steps to improve health and productivity – have been adopted by employees at more than 230 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com. The Customer Success Associate (CSA) is an excellent opportunity for anyone looking to build a career in Customer Success. CSAs at Thrive are an integral part of the Customer Success team, supporting our Customer Success Managers and Customers with a variety of customer activities across our Cultural Activation and Technology offerings. These activities can range from webinar/event scheduling and support, working with cross functional teams, delivering product demos, and basic platform customizations. The Customer Success Associate will help enhance processes, workflows, and automations that drive internal efficiencies. This role will up\-level the effectiveness of our Customer Success Team, and deliver greater value to our customers. **How You'll Contribute** * Oversee webinar scheduling, and serve as a liaison between Customer Success Managers (CSMs) and Facilitators. * Support virtual events with scheduling, preparation, tech checks, introducing facilitator(s), managing live chat, and launching poll questions/surveys. * Support live events by scheduling, event preparation, and logistics, including attending live events as a representative of Thrive. * Analyze customer webinar registration/attendance data, and highlight overall product adoption through Thrive App statistics. * Capture “Thrive Champions” by recording quotable content throughout live customer webinars. * Partner with Design, Content, and Localization to submit briefs, manage turnaround, and review assets. * Build and launch platform customizations including Challenges, Banners, and Messages. * Identify opportunities to improve our process end\-to\-end. **Qualifications \& Skills** * Bachelor’s degree from an accredited college or university required * Strong communication, analytical, problem\-solving, and project management skills * Experience using Salesforce, G\-Suite, AI tools, monday.com, and Microsoft products (Powerpoint, Excel) * Working knowledge of other data and/or customer management tools like Coda and Looker is a plus * Experienced in coordinating multiple events and schedules with precision and in a timely manner * Comfortable communicating with executives both internally and externally * A track record of building trust amongst peers to help deliver exceptional client\-facing experiences * Equipped with an excepti