Senior Travel Agent - Publicity Entertainment (US, Virtual, NOAM)

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limitsand audition today!Senior Travel Agent - Publicity Entertainment (Remote)Full time, United StatesYou'll be working for Netflix, the world's leading streaming service. With an operation that covers 190 countries and that's transformed so many lives. You'll be dynamic, flexible with both your hours of work and work location and be passionate about providing first-class customer service as you move your travellers around the globe. A love of films, TV, media is a definite plus point as you'll be working closely with Netflix personnel as part of their core support network.You’ll love the challenge of the fast-paced world of Entertainment travel and will work closely with your network during key stages of Publicity, including promotion of films and series. You will also be a key player in moving talent to and from Publicity events, such as film festivals and award shows. You’ll appreciate that no two days are ever the same and will welcome the chance to play a leading role in the drama. As one of our Entertainment Travel experts, you will be the ‘go-to’ person for Netflix travellers who would be in North America and other global locations.As a Senior Entertainment Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge. You will want to assist our clients to perfect their travel plans. You will be calm and reassuring and no challenge will be too much trouble. You will be able to offer hints and suggestions and will enjoy making recommendations. This could be for a great place to stay, the best seat onboard, the latest special offers, or just ways to make their journey run more smoothly. And of course, you'll give our clients all of the necessary data to allow them freedom and responsibility to make informed decisions wherever possible and immerse yourself in the Netflix culture.As a Senior Travel Agent - Publicity Entertainment, you willAccurately and efficiently handle incoming travel requests via multiple channels e.g., phone, emails for Netflix Entertainment. Travel could be for A-listers, VIPs, Talent, Press, and groups. Provide creative solutions to ensure the publicists requirements are metBeing aware of their budgets and offering the best solutions possibleUnderstand the needs of Publicists and travelers, appropriately guiding them to the best solutionsHandle amendments, cancellations, and schedule changes, including the recalculations of domestic and international airfaresHandle accommodation, meet & greets, chauffeured cars, lounges, and other VIP servicesDeliver great customer service each and every time, showing your enthusiasm for working with the clientsUpdate Travel Manifests and travel logsEnsure accuracy in itineraries, and back-office invoicing and billingKeep up to date with the changing nature of travel resulting from the pandemicProvide visa and country entry restriction guidanceWork with colleagues in different regions to provide a successful global follow the sun operationAbout youPrevious entertainment travel experience or VIP travel is essential A strong working knowledge of Sabre GDS and good fares and ticketing expertiseGood worldwide geography and keen attention to detailProven ability to handle multiple priorities simultaneously, able to adapt to changeAbility to work flexible hours – with possible occasional bank holiday workingAbility to work independently, exercising discretion and judgementProven excellent customer service provision and problem resolution skillsAbility to work under pressureAdaptable to aspects of the client cultureAbility to work with international teams to serve a common goalExperience with handling small or large groups would be beneficialAbout BCD Media & EntertainmentWe are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!What we offer youAt BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.About usBCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+