Platform Operations Lead

Platform Operations LeadLocation: UK (Remote)Department: InfrastructureReporting to: Head of InfrastructureABOUT NEXGEN CLOUD:NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive workloads. We deliver on-demand and private GPU infrastructure to teams who treat performance as a requirement, not a feature.We're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure. We practice what we preach, equipping our people with AI at every level so we can solve harder problems, ship faster, and keep raising the bar for what enterprise GPU infrastructure looks like.THE ROLE: Platform Operations LeadThis role exists to help NexGen Cloud scale the operational maturity of its cloud infrastructure as demand grows across regions, customers and services.You'll sit at the intersection of Infrastructure, DevOps, Engineering and Customer Experience, helping reduce operational load on engineering teams through automation, tooling, runbooks and clear support processes. You'll play a key role in improving reliability, observability, incident response and operational readiness across our platform.This is a hands-on role for someone who enjoys building practical solutions, improving how teams work, and taking ownership of operational outcomes in a fast-moving cloud environment.WHAT YOU'LL BE DOING:Rather than a long checklist, here's what success in this role looks like:Build and improve scalable infrastructure operations processes that support a growing cloud platformEnable customer-facing and operational teams with secure automation, diagnostics, tooling and clear workflowsReduce repeatable manual work by identifying operational pain points and turning them into automated or self-service solutionsSupport the rollout and readiness of new infrastructure environments, working closely with Infrastructure, DevOps and Engineering teamsImprove observability, incident response and operational documentation across production environmentsDesign and maintain runbooks, escalation paths and ownership models between technical and customer-facing teamsEvaluate new tools, vendors or approaches that could improve operational efficiency, reliability or scaleCoach and enable teams to adopt automation-first ways of workingAct as a bridge between technical infrastructure teams and the teams supporting customers day to dayABOUT YOU:We're more interested in how you think and work than in a perfect CV. You'll likely bring a combination of the following:EssentialStrong background in infrastructure, cloud operations, DevOps, platform engineering or operational engineeringExperience supporting production environments where reliability, incident response and operational discipline matterProven ability to design or implement automation that reduces manual operational workloadStrong scripting, tooling or workflow automation skills, with an emphasis on clarity, maintainability and securityExperience working across multiple technical and non-technical teams to improve processes and outcomesFamiliarity with observability, monitoring, infrastructure platforms or orchestration technologiesAbility to operate both hands-on and strategically in a fast-moving scale-up environmentStrong documentation, communication and problem-solving skillsA sense of ownership and accountability for operational outcomesNice to HaveExperience with GPU, high-performance compute, cloud infrastructure or managed infrastructure platformsExposure to Kubernetes, OpenStack, Grafana, Windmill automation platforms or infrastructure-as-code toolingExperience helping build or mature 24/7 support, NOC, SRE or technical operations capabilitiesExperience designing self-service tooling for support, operations or customer-facing teamsWHAT WE OFFER:Competitive salary and annual discretionary bonus schemeEmployee wellbeing benefits25 days of holiday, plus public holidaysFlexible working arrangements (remote or hybrid, depending on role and location)Real ownership and autonomy, with the trust to take initiative and experimentThe opportunity to make a visible, meaningful impact as we scaleClear career progression and growth opportunities in a fast-growing companyA collaborative, international culture built on trust, transparency, and ownershipThe chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleaguesMORE INFORMATIONHead over to our NexGen Cloud careers page to view current openings and follow us on LinkedIn and X to learn more about our journey, newest releases and hear exciting news in the neocloud space.Originally posted on Himalayas