Support Consultant

**About the team** ------------------ Zillow, Inc. is transforming real estate by providing innovative products and services to agents, brokers, and multiple listing services (MLSs). ShowingTime\+, a brand under Zillow, delivers world\-class customer experiences and tools that help real estate professionals streamline their businesses. Our product suite includes ShowingTime, dotloop, Bridge Interactive, Listing Media Services, Listing Showcase, Aryeo, Rich Media, and the Zillow 3D Home App, used by over one million real estate professionals and photographers across the U.S. and Canada. **About the role** ------------------ As an Aryeo/RMX Support Consultant at Zillow, you’ll provide frontline support to photographers and agents, helping them get the most out of our media and listing experience products, including Zillow 3D Home, Aryeo (Pro \& Lite), and Listing Showcase. You’ll troubleshoot technical issues, educate customers on best practices, and partner with internal teams to share feedback and improve our products. You’ll work in a fast\-paced, metrics\-driven environment where delivering excellent customer experiences is a top priority. **What You’ll Do** ------------------ * Provide exceptional customer support via phone, email, and chat to photographers and agents. * Troubleshoot and resolve technical issues across Zillow 3D Home, Aryeo (Pro \& Lite), Listing Showcase, and related workflows. * Become an expert in our tools and processes, including internal systems such as CRMs and Slack. * Respond to customers within defined service levels, taking full ownership from first contact through resolution. * Stay current on product updates, fixes, and new feature releases and explain changes clearly to customers. * Meet or exceed productivity, quality, and customer satisfaction metrics. * Document customer interactions and troubleshooting steps accurately in our CRM. * Identify and surface trends, bugs, and recurring issues to cross\-functional partners (e.g., Product, Engineering). * Contribute to a positive team environment by sharing knowledge and best practices. * Support a flexible schedule, including weekend availability, as needed. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $21\.60 \- $34\.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations.\&\#xa;\&\#xa;In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $20\.60 \- $32\.80 hourly. The base pay range is specific to th