Reservations & Booking Agent

Compensation \& Work Location This is a performance\-driven, commission\-based opportunity with an hourly base rate of $11\.75 per hour, plus the opportunity to earn commission based on individual performance. High\-performing individuals have the potential to earn $40\+ per hour, making this an attractive opportunity for a career\-minded professional who is motivated by results and eager to maximize their earning potential. This is a non\-remote position, with all responsibilities performed on\-site at Nemacolin resort in Farmington, Pennsylvania. Position Summary You help guests and members begin their experience before they ever arrive. As a Reservations Agent, you serve as a knowledgeable ambassador for the resort, guiding guests and members through accommodations, experiences, and amenities while curating memorable stays. Through thoughtful conversation, attentive listening, and a consultative sales approach, you transform inquiries into personalized reservations. Your expertise ensures each guest and member interaction reflects Nemacolin, Forbes Five\-Star, and AAA Five\-Diamond service standards while helping guests and members discover the full range of experiences available during their getaway to the resort. What You Will Create Exceptional first impressions through professional and engaging guest and member interactions Accurate reservations that reflect guest and member preferences and travel plans Personalized recommendations highlighting resort amenities, experiences, and programming Strong guest and member relationships through attentive communication and follow\-up Consistent demonstration of Nemacolin, Forbes Five\-Star, and AAA Five\-Diamond service standards A consultative sales process that identifies guest and member needs and enhances their stay Knowledgeable guidance regarding resort features, services, and hours of operation Efficient handling of incoming phone calls, emails, web chats, and voicemail inquiries Outbound follow\-up calls converting leads into confirmed reservations Helpful recommendations about nearby shopping, dining, and recreational destinations Gift card order processing and related administrative support Additional support for reservations operations as needed What You Can Expect A high\-energy reservations environment supporting a luxury hospitality operation Consistent guest and member interaction through phone, email, and digital channels Opportunities to strengthen sales and hospitality expertise A collaborative team environment focused on exceptional service Flexible scheduling including evenings, weekends, and holidays What You Bring A warm, outgoing personality and natural hospitality mindset Excellent verbal communication skills and confidence engaging with guests and members Strong organizational and multitasking ability Professional interaction with guests, members, colleagues, and business contacts Ability to maintain c