Salesforce Developer - Production Support

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly 
on serving those in the medical industry. With healthcare in our heritage, we soon expanded 
to serve high-earning professionals in many 
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.Today, BHG Financial has firmly established 
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers. From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy. Who You AreWe are seeking a highly skilled Salesforce Developer to join our Production Support Tiger Team. This role is focused on maintaining platform stability, resolving production issues, supporting business-critical operations, and delivering targeted enhancements that improve system reliability and performance.As a member of the Tiger Team, you will be responsible for rapidly investigating, troubleshooting, and resolving Salesforce issues across Apex, Flows, Lightning Web Components (LWC), integrations, and declarative automation. You will leverage Copado AI and other AI-assisted development tools to accelerate root-cause analysis, solution design, and issue resolution while ensuring high-quality, sustainable fixes.This position requires strong technical troubleshooting skills, excellent communication, and the ability to perform effectively in a fast-paced production support environment.What You'll DoServe as a primary responder for Salesforce production issues, incidents, and escalationsInvestigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configurationPerform root-cause analysis and implement permanent corrective actions to prevent recurring issuesMonitor platform health, system performance, and integration reliabilityUtilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendationsAnalyze debug logs, exception logs, integration failures, governor limit violations, and automation errorsPartner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidentsDevelop and deploy hotfixes, patches, and stability improvements with minimal business disruptionIdentify opportunities to improve platform reliability, scalability, and maintainabilityCreate and maintain technical documentation, runbooks, and knowledge articles for support processesParticipate in incident reviews and contribute to continuous improvement initiativesSupport release validation and post-deployment monitoring activitiesWhat You'll Need5+ years of Salesforce development experienceStrong experience in troubleshooting and supporting Salesforce production environmentsExpert-level Apex debugging skills, including governor limits, bulkification, recursion control, and performance optimizationStrong understanding of Salesforce Flows, Process Automation, and troubleshooting complex automation issuesExperience in diagnosing integration issues involving REST APIs, authentication, and data synchronizationStrong SOQL/SOSL skills and data analysis experienceComfortable using AI-assisted development tools such as Copado AI, GitHub Copilot, or similar platformsAbility to perform root-cause analysis and implement long-term solutions rather than temporary fixesExcellent communication skills with the ability to clearly explain technical issues to both technical and non-technical stakeholdersStrong sense of ownership, urgency, and accountability in high-priority production situationsNice to HaveExperience supporting large-scale Salesforce implementationsCopado, DevOps, or CI/CD experienceExperience Cloud and Lightning Web Components (LWC) expertisePlatform Event and integration troubleshooting experienceMonitoring and observability experience (Splunk, Datadog, New Relic, etc.