German Speaking Fitbit Products Support Specialist

Role OverviewMercier Consultancy Group is seeking a German Speaking Fitbit Products Support Specialist to join their client's growing team in Sofia, Bulgaria. The role involves delivering exceptional customer support to German-speaking users of Fitbit fitness and wellness products via phone, email, and live chat channels.What You Will DoThe successful candidate will assist customers with technical troubleshooting, guide users through the setup and configuration of Fitbit devices, and provide accurate and empathetic support regarding Fitbit's health and wellness metrics.Why It Might Be a FitThis role is ideal for German-speaking professionals with a genuine interest in the Fitness & Wellness industry, wearable technology, or health-focused consumer products. The company offers a competitive salary, fully paid training, private health insurance, and a relocation package.RequirementsNative or fluent German language proficiency (both spoken and written)Valid EU passportGenuine interest in the Fitness & Wellness industry, wearable technology, or health-focused consumer productsPrevious experience in customer service, technical support, or a related client-facing roleStrong problem-solving abilities combined with a patient, empathetic, and solution-oriented approach to customer interactionsBenefitsCompetitive Monthly SalaryFully Paid, Comprehensive Training ProgrammePrivate Health InsuranceFully Paid Relocation PackageMonthly Performance Bonus€1,500 Signing BonusOngoing professional developmentTeam eventsSupportive management structure committed to your growthOriginally posted on Himalayas