VP of Operations (Emailable)

About EmailableEmailable is a leading email verification and deliverability platform trusted by 200,000+ businesses globally, from scrappy startups to household names. We power mission-critical email infrastructure that must be fast, accurate, compliant, and always on.We’re a highly efficient, globally distributed team. We move fast, build obsessively, and take deep pride in operational excellence.Now we’re hiring a VP of Operations to help scale the company from strong product-market fit to the next level of uptime, reliability, and operational precision. Role OverviewThe VP of Operations is the execution engine of Emailable.You will own the day-to-day operational machine across support, engineering coordination, quality, compliance, and internal systems. Your job is to make the business run smoothly, predictably, and without the founder being pulled into every fire.This is a hands-on operator role, not a corporate strategy job. You will build processes, fix broken ones, create operational clarity, and raise the standard of execution across the company.If you’ve scaled a SaaS company from $1M–$15M ARR and love building repeatable, efficient, high-tempo operating systems: you’ll thrive here.What You’ll Own1. Operational Execution Build and maintain the operating cadence of the entire company Run weekly standups, sprint reviews, and cross-functional syncs Ensure priorities are executed on time, every time Develop dashboards for SLAs, product delivery, and reliability 2. Support & Customer Operations Maintain best-in-class support SLAs Oversee ticket management, escalation paths, QA of responses Identify patterns in support and feed them into product/engineering 3. Engineering & Product Coordination Facilitate sprint planning and execution Ensure engineering deadlines are realistic and met Unblock bottlenecks across engineering, QA, and product Build the communication layer between product, engineering, and support 4. Compliance & Reliability Manage SOC2 initiatives, audits, and ongoing compliance Oversee GDPR processes (DSARs, deletion workflows, DPIAs) Tighten privacy ops, logging, and risk mitigation 5. Cross-Functional Alignment Create company-wide visibility into priorities Ensure everyone is working on what matters most Build operational clarity, documentation, and SOPs 6. Team & Vendor Oversight Manage contractors, LATAM talent, and global contributors Implement performance standards and accountability systems Optimize tooling and operational workflows (Crisp, Basecamp, HubSpot, etc.) What You’ll Build in Your First 90 Days A predictable weekly operating rhythm A unified KPI dashboard for operations A clean support workflow with <24h first-reply time A repeatable engineering release cadence An org-wide roadmap with true visibility A compliance process that doesn’t rely on the founder SOPs for the highest-friction areas of the business You will take ownership of the machine so the CEO can focus on growth, partnerships, brand, and strategy.What Success Looks Like in 12 Months 90% of operational fires never reach the CEO Release cadence increases 50–100% Support meets or exceeds SLAs consistently Internal communication becomes predictable and structured Churn decreases due to operational improvements Compliance becomes a non-issue Engineering executes without drama or drift Company runs smoother than it ever hasRequirementsMust-Haves 3–7+ years in SaaS operations (B2B strongly preferred) Experience in a $1M–$15M+ ARR environment Very strong project management + execution discipline Understands engineering cycles, product communication, and support workflows Obsessed with systems, clarity, and efficiency Excels in fast-paced, minimal-politics, high-ownership environments Nice-to-Haves Experience with API-first or infrastructure SaaS GDPR/SOC2 familiarity Background in support operations Experience with global teams (LATAM, EU, Asia) Ability to grow into a COO role Why You’ll Love Working Here Zero bureaucracy, you’ll move incredibly fast High-trust, high-ownership environment You’ll work directly with the CEO and shape how the entire company operates A product with real traction and real demand Global distributed team, minimal meetings, deep-work culture Clear path to future COO or CEOBenefitsFully Remote WorkWork from anywhere. We’re a globally distributed team that optimizes for deep work, autonomy, and output — not office hours.Competitive CompensationStrong base salary + performance bonus + meaningful equity. We pay for talent and expect high ownership in return.Flexible Time OffWe operate like adults — take time when you need it. No complicated policies, no counting days.Family-Friendly PoliciesWe support parents with: Paid parental leave Flexible schedules Real understanding of life outside work Mental Health & Wellness SupportWe encourage sustainable work (not burnout) and provide access to wellness stipends or services to keep you performing at your best.