Call Center Agent- Remote, USA

Who We Are:At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.What's in it for You:Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!What You’ll Do:The Call Center Agent serves customers by answering inquiries, determining requirements, fulfilling requests, selling parts and routing telephone calls.Job Duties:Answers customer callsProvides customers with products and service informationDetermines requirements by working with customersHandles customers inquiriesSells additional parts and services by recognizing opportunities to up-sellExplains new features or information to customersManages and resolves customer complaintsResearch required information using available resourcesFulfills customer requestsCompletes transactions and process ordersRoutes calls to appropriate resource if neededDocuments all call information according to standard operating proceduresCompletes call logsRequired Skills and Qualifications:High school diploma or the equivalentKnowledge of supplies, equipment and mechanical partsProficient in relevant computer applicationsRequired language proficiency in English and Spanish to effectively communicate with customersExperience in call center or customer service environmentClerical, word processing and/or office skillsExcellent customer service skillsCompensation:$22-$33/hour + Sales pay planBenefits Velocity Vehicle Group Offers:Fantastic Culture401k + matchHealth, Dental & Vision Insurance + HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts, company events and training programsExcellent Training and Career Advancement OpportunitiesVelocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Originally posted on Himalayas