Customer Success Executive - Reseller

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.TELUS Health's Employer Solutions supports the health and wellbeing of over 35 million lives worldwide. We're committed to building the healthiest workplaces on the planet by offering employers a comprehensive range of services including EAP, primary care, virtual care, preventive health, wellness, mental health, occupational health, and executive health. We foster an innovative and collaborative work environment that supports your personal and professional growth. We value individuals and teams who bring passion and a commitment to excellence. Join us and thrive.What you’ll doAs a Customer Success Executive, you will serve as the relationship lead for TELUS Health's most significant and complex partnerships. You will be the connective tissue between TELUS Health and carrier partners navigating a sophisticated partner ecosystem, mobilizing internal stakeholders across multiple functions, and driving a shared agenda with clarity, diplomacy, and precision. This is an exceptional opportunity for a highly energetic, trusted relationship builder who thrives in a collaborative and fast-paced environment.ResponsibilitiesStrategic Partner Relationship ManagementServe as the primary point of contact for large, complex carrier partner relationships while maintaining the highest level of client allegiance by developing relationships at all levels within the client organizationDevelop a thorough understanding of partners’ business model, strategic priorities, and cultural dynamics to position TELUS Health as an indispensable long-term partnerAct as a trusted advisor, proactively identifying opportunities to deepen partnerships and address emerging challenges before they escalate.Project Management & Cross-Functional LeadershipOwn end-to-end coordination of multiple concurrent partner initiatives managing milestones, risks, and stakeholder alignment at every stageInfluence without direct authority to drive outcomesPartner with Senior Leadership to surface key risks and secure the resources and decisions needed to advance the partnership.Communication, Governance & GrowthCraft and deliver clear, compelling communications tailored to audiences from operational working groups to C-suite executives.Establish and maintain a robust governance practices, standing meetings, reporting cadence, and escalation protocols.Analyze partnership performance data, translating insights into strategic recommendationsSupport proposal development and re-tendering processes; identify opportunities to expand product utilization and uncover new areas of mutual value.What You Bring7–10 years of experience in account management, partner success, or strategic relationship management with demonstrated experience managing large, complex B2B or channel partner relationships.Proven track record managing multiple high-priority projects simultaneously with strong project management discipline and exceptional follow-through.Exceptional ability to lead and influence internal stakeholders across functions without direct authority.Outstanding written and verbal communication skills, able to craft executive-level narratives and facilitate high-stakes conversations with confidence.Superior organizational skills with meticulous attention to detail and the ability to manage competing priorities in a fast-paced environment.High emotional intelligence - skilled at navigating complexity, ambiguity, and interpersonal dynamics with professionalism.Experience within or alongside carrier, insurance, or benefits distribution channels strongly preferred; familiarity with EAP, wellness, mental health, or Human Capital Management markets.Proficiency with Salesforce, project management platforms, and Microsoft Office suite; undergraduate degree in Business, Health Sciences, Human Resources, Psychology, or a related field.Great-to-HavesBilingual proficiency in English and French (written and spoken) a significant asset.Formal project management certification (PMP, CAPM, or equivalent); experience in a matrixed, enterprise-scale organization.Demonstrated experience building and executing joint business plans with strategic carrier or channel partners in health, benefits, or insurance.Previous experience with HR, Wellness programs, and/or EAP; availability for occasional in-person partner meetings.Who You AreA relationship architect who builds trust deliberately and leverages it to drive outcomes that matter.You bring the discipline of a project manager and the instincts of a strategic advisor you don't just track tasks, you dr