Patient Support Coordinator – HealthTech

Patient Support Coordinator – HealthTech | $500–$800 USD/month | Fully RemoteLocation: Fully remote — you can be based anywhere in the world Hours: Flexible – overlap with UK GMT required for NHS-aligned operating hours Salary: $500–$800 USD/month Contract: Full-time, permanentAbout the companyRemote World is partnering with a UK-based telehealth platform to hire for this role. They connect patients with GPs and healthcare professionals via video and messaging, making healthcare accessible without the wait. Their support team helps patients navigate appointments, prescriptions, and the platform itself.The roleYou'll support patients via live chat and email — helping them book and manage appointments, access prescriptions, and resolve technical access issues. Healthcare support requires a higher level of empathy and discretion than most roles, and that's exactly what this team is known for.What you'll doHandle inbound patient queries via live chat and emailHelp patients book, reschedule, and cancel appointmentsGuide patients through accessing their prescriptions and medical records on the platformTroubleshoot login and video call issues before and during appointmentsEscalate clinical or safeguarding concerns to the medical team immediatelyWhat you'll needWarm, professional written English — patients are often anxiousDiscreet and trustworthy with sensitive health informationCalm and composed — healthcare queries can be urgent and emotionally chargedReliable and punctual for shift coverageNice to haveExperience in healthcare, medical administration, or patient servicesFamiliarity with telehealth platforms or NHS service pathwaysBackground in customer support in a regulated industryWhat you'll get$500–$800 USD/month based on experienceFully remote with flexible hoursMeaningful work with direct impact on people's health and wellbeingPaid leavePath to Senior Patient Support, Operations, or Healthcare Admin rolesApply with your CV and a short note on any experience in healthcare, patient-facing, or sensitive customer support roles.We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.Originally posted on Himalayas