Account Executive

Account ExecutiveWhat you will be doingResponsible for development of Account strategy, retention and growth for defined accounts and accountable for adoption, value and retention of all Premier business (within named accounts). Plan, oversee and execute account management of Premier services & technology at existing members/customers for named accounts, while maintaining and renewing products/services contracts, documenting high level of customer validated value, and assisting in expanding current accounts product lines and business solutions. This position will work closely with members (hospitals and health systems) and determine resources needed to achieve performance improvement, leveraging Premier products, services and subject matter experts.This position works in collaboration with other Commercial Specialists, Premier Performance Partner staff, client services, product management, operations and new business development to ensure customer service and value provided exceeds customer expectations. Incumbent maintains product and service knowledge and technical competency in all products offered throughout Premier. The Account Executive understands solutions provided and collaborates across the organization to better serve accounts and to drive additional member engagement. The AE works closely with Premier Integrated Account Team to ensure coordinated account planning and maximize customer value from the Premier relationship.Key ResponsibilitiesAccount Management & Organic Business Development – 70%Understand the member’s goals/objectives, strategies, and financialsUse member’s strategic plans to understand strategy, key objectives, and gaps to develop effective account plans, sales opportunities and account activitiesUnderstands the member’s specific organization goals through key relationships (CxO, ) and works jointly to develop goalsEstablish and maintain strategic account plans which align member’s strategy and objectives to specific products and solutionsFacilitate monthly account team callsManage teams recurring maintenance of account planTrack and communicate account progress to teams and executives and course correct as neededSchedule, plan, and lead member quarterly business reviews in concert with the entire account teamCreate and maintain a supply chain and performance improvement plan to include:Documenting overall member supply chain goals & savings goalsAgreement on which goals to supportDevelop and maintain tracking mechanism for joint goalsConsistent review with member supply chain leadershipIdentify, develop, maintain, and strengthen executive relationships throughout the accounts through a regular cadence of meetings and interactionsManage complex health systems across varying aspects of the business (supply chain, clinical, operations, population health)Generate leads for account growth to meet FY-Fiscal Year revenue targetsUsing Member’s data, identify opportunities for performance improvement.Through relationships and knowledge of account, identify cross-sell and up-sell opportunities.Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membershipTroubleshoot, triage, and escalate customer issues and follow through on resolutionWork with customer on how to effectively use the data productsIdentify and coordinate appropriate Premier resources (Fee for Service and value add) to support hospital in achieving goals.Assist Sales team and Zone leadership as needed in positioning additional business opportunities.Participate in the development of new and innovative approaches to maximize customer value/satisfaction and grow the business.Administrative – 20%Ensure smooth and effective operations between Premier and memberManagement of staff, if applicableUpdate monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports.Financial responsibilities including but not limited to admin fees, accounts receivable, and managing billing to Premier standards for assigned accountsEngage in process management to improve current processes as necessaryRepresents the interests of Client Management internally in a variety of settings within and outside of the business groupFacilitate routine team meetings and conference calls; attend meetings as neededMake presentations regarding Premier Services results and value as appropriate at conferences, workshops, board retreats, etc.Participate in cross functional teams across Business units as requestedUnderstand organizational structure and all Premier product offeringsProject Management – 10%Accountable for successful product implementation service delivery (overall project management- i.e., process mapping, RACI assessment, change management, etc.Work with implementation teams to understand project plan and work plan details including timelines, tasks, resources, etc. to facilitate successful implementation with the customerWork with key stakeholders