Customer Relations Advisor | Remote Position

Pipeline Requisition: Always Accepting ApplicationsRemote Positions Available in All Camden Markets: Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, Houston, Austin, Dallas, Denver, and PhoenixJob SummaryAre you customer focused, people driven, and energized by meaningful work? Camden’s Customer Relations Advisors play a key role in delivering Living Excellence by supporting current and prospective residents at communities across the country. Advisors serve as confident problem solvers and trusted points of contact, handling leasing inquiries, service requests, emergency work orders, and a wide range of community‑related questions across phone, email, chat, and other digital platforms. They think creatively, communicate clearly, and take ownership of each interaction—actively listening, anticipating needs, and partnering with on‑site teams to ensure issues are resolved accurately and efficiently.This role thrives in a fast‑paced environment where Advisors must multitask across multiple systems, manage shifting priorities, and respond quickly to both routine and high‑priority situations. Combining technology with customer service and account management, Advisors navigate resident ledgers, troubleshoot issues in real time, and maintain accurate records while delivering a seamless, supportive experience.Through strong judgment, adaptability, and a genuine passion for helping people, Customer Relations Advisors create positive, lasting impressions while contributing to a collaborative, high‑performing, and fun work environment. This position also offers the opportunity to build a well‑compensated, rewarding career within an organization that values accountability, growth, teamwork, and making an impact while enjoying the work you do.Essential FunctionsAssist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointmentsShowcase the value of community features as they relate to each customer’s needsAssist current residents with maintenance requests, emergency dispatch, and other community‑related questions or issuesAccurately capture resident and prospect information for communication and record‑keepingEnsure excellent customer relations by responding to phone, email, SMS, and chat inquiries in a timely manner while maintaining a customer‑focused attitudeEscalate issues through the appropriate channels when necessaryUse strong problem‑solving skills and sound judgment to handle unpredictable situations as they ariseConsistently meet all performance standards, including schedule adherence, average handle time, productivity, and call qualityTake an active role in ensuring departmental goals and objectives are met or exceededSpend approximately 95% of scheduled time taking calls, with the remaining 5% devoted to training and ongoing educationAssist with additional projects and activities as neededRequirementsBachelor’s degree preferredWork‑from‑home, remote environmentExperience in a customer‑related field required; experience in the multi‑family industry or a contact center environment preferredStrong customer‑focused attitude with creative problem‑solving skills to navigate difficult situations and ensure high levels of customer satisfactionAbility to multi‑task, take initiative, and work effectively in a fast‑paced environmentStrong documentation, written, and verbal communication skills, along with excellent typing proficiencyProficiency in Microsoft Office Suite, including Teams, Word, Excel, and OutlookAbility to multi‑task across various technology platforms while actively engaging with customersFlexibility to work various shifts, including nights, weekends, holidays, and overtime as required; may be asked to work outside of normal scheduled hoursBilingual (English/Spanish) a plusAbility to sit for extended periods of timeIn the event of an internet or power outage, must be able to relocate to complete scheduled shiftsMay occasionally be required to attend work‑related events, meetings, trainings, or other business‑related activities as directed by management; these activities may require travel to a local Camden corporate/district office, community, or designated event locationMust have reliable transportationMust have a stable internet connection and be connected via ethernet cable at all timesMust adhere to Camden’s Professional Image guidelines and be readily available to appear on camera for all meetingsResponsible for obtaining a suitable desk and computer chair; all Camden‑provided equipment for the position must be utilizedWork schedules, including days, hours, shifts, and work locations—may be adjusted at any time to support operational needs, with or without prior noticeAnd here’s the fine print HR wants you to know:Job is intermittently sedentary but requires mobility (i.e., climb stairs)Will use some repetitive motion of hand-wrist in using computer and writingWorks in a t