Remote QA Test Analyst – Software Asset Management (VA ESOM)

Overview: Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is seeking a detail\-oriented and technically grounded **QA Test Analyst** to support the Department of Veterans Affairs’ enterprise ServiceNow Software Asset Management (SAM) program. This role is dedicated to SAM testing activities, responsible for planning, executing, and documenting test scenarios across functional, regression, integration, and user acceptance testing (UAT) phases, ensuring that SAM Pro configurations, workflows, entitlement structures, and data integrations meet business requirements and quality standards prior to production deployment. The ideal candidate brings hands\-on ServiceNow testing experience with a practical understanding of software asset management processes, license models, and compliance data. Candidates should be self\-sufficient testers who can contribute independently from day one, partnering closely with Business Analysts, Developers, and Software Asset Managers within an Agile delivery environment. **Location:** This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities: **Test Planning \& Strategy** * Develop and maintain test plans, test cases, and test scripts for ServiceNow SAM Pro configurations, workflows, entitlement ingestion, normalization rules, and reporting based on user stories and acceptance criteria. * Collaborate with Business Analysts and the QA Testing Manager to ensure test coverage aligns with SAM functional requirements, sprint deliverables, and contract obligations. * Define and document test objectives, scope, entry/exit criteria, and traceability matrices for each SAM testing cycle. * Participate in sprint planning, backlog grooming, and sprint reviews to provide QA input on story readiness, testability, and acceptance criteria completeness. **Test Execution \& Defect Management** * Execute functional, regression, integration, and end\-to\-end test scenarios for ServiceNow SAM Pro configurations, including software catalog items, and license reconciliation workflows. * Identify, document, and track defects through resolution using established defect management tools and processes, providing clear reproduction steps and supporting evidence. * Perform regression testing following bug fixes, platform updates, or configuration changes to confirm issue resolution and prevent unintended impact on SAM workflows. * Conduct smoke testing and sanity checks following deployments to validat