Customer Service Representative

Consider joining our team as a **Customer Service Representative** within our continuously growing **John Hancock Mutual Funds** team! This is a full\-time remote position and can be performed anywhere in **New Hampshire, Massachusetts, and Arizona.** **Responsibilities:** * Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat. * Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions. * Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions. * Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors. * Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals. * Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required. **Qualifications:** * Proven experience working in a fast\-paced customer service environment. * Strong technical skills and ability to navigate multiple computer systems and software applications. * A high level of dedication to meet customer needs by providing timely, accurate responses with a positive attitude to those requesting information on products and service offerings. * Ability to excel in a fast\-paced, ever\-changing environment while exhibiting a calm and professional manner. * Deliver trusted, professional, and reliable service to John Hancock customers and build customer satisfaction and loyalty. * Meet quality expectations to ensure a positive customer experience. * Translate scenarios that require problem resolution to positive service experiences. * Strengthen the perception of John Hancock in the marketplace. * Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently. * Exceptional technical capabilities, research skills and your attention to detail is always a priority. * Confidence in your ability to learn and apply information quickly. * Knowledge of financial services would be a plus! **When you join our team:** * We’ll empower you to learn and grow the career you want. * We’ll recognize and support you in a flexible environment where well\-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. \#LI\-JH The role being advertised is an existing vacancy. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our\-story.html. **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to