Head of Account Management

This is a remote position.Our client is a rapidly growing South African fintech business operating at the intersection of payments, education, and digital financial services. Their platform enables seamless payment experiences for schools, parents, and learners while helping institutions modernise how they manage collections and engagement.As the business continues to scale nationally, they are looking for a commercially strong and relationship-driven National Head of Account Management to lead and evolve their customer growth and retention function.Job Description:This is a senior leadership role focused on driving retention, expansion revenue, customer engagement, and operational excellence across a national client portfolio. The successful candidate will play a critical role in ensuring clients continue to see long-term value while building a high-performing account management capability that can scale with the business.Your daily adventures include:Account Management & Client StrategyOwn and execute the national account management strategy across multiple client segments and regionsBuild and maintain trusted relationships with senior stakeholders across key accountsDrive client retention, renewals, upselling, and cross-selling opportunities across the existing customer baseDevelop strategic account plans for high-value and enterprise clientsAct as a senior escalation point for complex or high-priority client mattersCommercial Growth & Revenue ExpansionIdentify and convert growth opportunities within existing accounts into measurable commercial outcomesPartner closely with Sales teams to ensure seamless onboarding and account transition processesMonitor and optimise account performance against retention, engagement, and revenue targetsDrive customer expansion initiatives aligned to broader business growth objectivesCRM, Reporting & Operational ExcellenceOwn CRM discipline, pipeline visibility, and account data integrity across the functionEnsure consistent tracking of customer activity, risks, opportunities, and engagement metricsDeliver reporting and forecasting insights to leadership teams on account health and commercial performanceImplement scalable processes and frameworks to improve operational efficiency within the functionTeam Leadership & Capability BuildingLead, mentor, and develop a national account management teamEstablish clear KPIs, accountability measures, and performance standardsDesign and refine team structures as the business scalesSupport talent development, succession planning, and team growth initiativesIncentives & Performance ManagementDevelop and optimise incentive structures aligned to retention, growth, and customer value outcomesUse data and performance insights to continuously improve team effectivenessFoster a high-performance culture focused on ownership, accountability, and customer successCross-Functional CollaborationPartner closely with Product, Engineering, Support, and Operations teams to improve customer experienceAct as the internal voice of the customer while balancing commercial prioritiesSurface customer insights and feedback to help inform product and roadmap decisionsEnsure strong alignment between Account Management and broader business functions RequirementsWhat it takes to succeed:Proven experience in Account Management, Customer Success, Relationship Management, or Commercial Growth rolesStrong track record of managing and growing B2B client portfoliosDemonstrated experience leading and scaling high-performing teamsHands-on experience working with CRM platforms, reporting tools, and pipeline managementExperience building or managing commercial incentive structuresStrong commercial acumen with the ability to drive revenue growth through relationship-led engagement Originally posted on Himalayas