Licensed Travel Insurance Agent

Alliant is Hiring a Licensed Travel Insurance Agent out of our Travel Insurance Center office in Omaha, NE. Travel Insurance Center® is a travel insurance aggregator for consumers to compare, shop for and buy travel insurance through its online Policy Picker® tool or with the help of licensed travel insurance agents over the phone. We are dedicated to helping travelers find the coverage they need to travel safe and protected, whether for a business trip or a dream vacation. SUMMARY Responsible for providing a wide variety of support services to promote the company's product portfolio via the telephone and internet to support the Travel Insurance Center Department to increase company revenue and profit. ESSENTIAL DUTIES AND RESPONSIBILITIES * Agent Support Functions: Promote the company’s product portfolio and provide service assistance to consumers; Respond to consumer inquiries through inbound and outbound calls; email, and website Live Chat. Describe product features, benefits, and pricing; Respond to questions; Obtain customer information, process applications, assist with consumer online applications. Work with IT department to trouble shoot electronic application communication errors. * Department Support Functions: Take the lead in maintenance of Web site copy owned by Travel Insurance Center. Manage day\-to\-day activities of our affiliate program. Monitor and expand company's presence on social media sites such as Facebook. Assist in maintenance of company marketing materials. * Special Projects: Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management. * Performs other duties as assigned by management. QUALIFICATIONS EDUCATION / EXPERIENCE High School Diploma or GED Bachelor's Degree in marketing or a related field Three (3\) or more years general insurance industry or related field (financial services, marketing, web\-based business, business\-to\-business customer service or call center) experience Strong verbal and written proficiencies of the English language is required and bilingual (Spanish and English) SKILLS Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the marketer. Knowledge of the general industry procedures, practices and terminology. Skill in working effectively with inbound and outbound callers/customers. Skill in negotiating and problem solving to resolve internal and external conflicts. Skill in the use of office equipment including computer, fax, printer, telephone system, etc. Skill in the use of time management and organization skills. Skill in maintaining effective working relationships with all customers, employees and the general public. Skill in project management. Proficient computer skills (Microsoft/Wo