Sr Project Manager

About NavaNava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.Position summary The Senior Project Manager supports the delivery of complex projects and products using the appropriate agile project management methodology, learning & iterating frequently, while driving delivery excellence at team and program levels. As a liaison between client stakeholders and their project team, you will communicate transparently with stakeholders to build trusted client relationships and deliver timely value with high quality.You will work with cross-functional contract leadership and teams to define delivery plans, process and tooling that align to and enable proactive and effective delivery execution for roadmaps spanning all product areas . You will lead the collaborative planning process and prioritize the work that needs to be done against the capacity and capability of multiple cross-disciplinary teams, including engineers, designers, and product managers, as well as shared service areas such as policy, testing and other supporting delivery operations teams within Nava. You will ensure contract compliance across all product areas, guaranteeing delivery in accordance with client-approved operational support model processes, including those for governance and oversight and periodic reporting. Lastly, you will actively and openly share knowledge of best practices, in service of Nava's culture and mission: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work.What you'll doOperate with leadership excellence in three core competency areas: team cohesion and health, ownership of technical and value delivery for approved work, and contract level planning, control and governanceWork with sense of urgency, ready to stand up new processes and execute agile methodologies and best practices Operate with flexibility, proactivity and skilled discernment with respect to team oversight and coaching, executive briefing and client relationship management Facilitate communication and information exchange between external partners and the project teamBe an Agile evangelist; drive value delivery, empower teams, role-model servant leadership, maintain accountability at all levels, default to open with respect to communication and working styleWhen/if required, facilitate sprint ceremonies in accordance with agile development practices; Sprint planning, Standups, Refinement, Sprint retrospective Own the results and evolution of the program's epic life cycle for delivering product features to production and value to clients and usersProactively remove roadblocks from the team's path to keep project work on trackDepending on the project, this role may require on-call duties and/or management of on-call and related processes and SOPs with other contract leadership peersProactively communicate with client decision makers and stakeholders to report status and metrics, and produce forecasts, as required Oversee and facilitate risk management program-wide to ensure timely discovery, tracking, mitigation and resolutionEnsure that the project is staffed appropriately to complete the work requiredEnsure that all project teams are providing timely delivery of approved workManage the team's capacity against their workload — ensuring that time off is marked on the calendar, and ensuring that for each sprint, each individual does not take on too much workIf applicable, meet with direct reports regularlyGuide direct reports when they are stuck in their IC dutiesMentor direct reports, helping them with their career pathManage time off, expenses, administrative workRequired skillsAt least 8-10 years of experience as a Project Manager managing medium to large custom software development projects leveraging Agile methodologies, with 5 years (minimum) direct experience with agile development practicesExperience with both the use and management of issue management and other ticketing systemsExperience with Agile planning systems and methodsExperience managing clie