QA Analyst II

The Opportunity:Avantor is looking for a Quality Assurance (QA) Analyst II to lead investigations and partner directly with our customers to address order processing and distribution concerns across all VWR facilities in North America. In this role, you’ll work closely with department leaders to identify root causes, implement effective corrective and preventive actions, and strengthen the reliability and quality of our overall customer experience.What we’re looking forEducation: Bachelor’s degree in science (Biology, Chemistry, Environmental Science, etc.) and/or equivalent experience, education and trainingExperience: 1+ year of quality and/or customer‑facing experience required; candidates with comparable experience will also be consideredCollaboration Tool: Proficient computer/Microsoft Office skillsPreferred Qualifications: Experienced or certified internal auditor for ISO9001 or related standards/guidance/regulations (ex. GxP, IPEC, etc.) preferredProject management experience preferredExperience in using quality management/problem solving principles, tools and methodologies (ex. Lean principals, Six Sigma, PDCA, Kaizen, etc.) preferredExperience with EtQ or similar QMS software preferredKnowledge of SAP preferredHow you will thrive and create an impactContribute to the performance of Quality Management System (QMS), ensuring compliance to ISO standards/corporate policies.Participate in the preparation and implementation of QA policies and procedures, perform and manage internal audits, resolve process flow issues, and ensure standards and safety regulations are observed. Document and perform QA activities, such as creating internal audit reports, managing root cause investigations, preparing Corrective and Preventive Action reports (CAPA), communicating directly with customers, creating and administering internal training materials and collaborating among cross functional departments. Root cause investigations related to customers’ complaints against quality process failures/nonconformance's, issue CAPAs and ensure they are closed on time, create and issue formal customer responses, and verify CAPAs are properly implemented.Prepare, participate and host Quality Assurance (QA) related activities and site tours.Create, review, and update controlled documents (SOPs, Work Instructions, Forms, Training Materials).Identify and implement corrections or process improvements that will ensure the health and compliance of our QMS. Support Lead Auditors with various problem-solving principles, tools and methodologies (e.g., Lean principals, Six Sigma, PDCA, Kaizen, etc.).Collect, manage and maintain quality data/records, prepare routine/special reports and interpret such information to assess the health of our QMS and make recommendations to management.Participate in the ongoing surveillance and recertification activities required to remain ISO Certified.Supports commercial team as needed to include: preparing for and participating in routine customer calls/events (e.g., Quarterly Business Reviews, Quality Summits, Gemba Walks, etc.)Attend and participate in departmental and/or corporate events (e.g., Town Halls, Management Review Meetings, etc.) and may serve as the Subject Matter Expert for Quality to support various continuous improvement initiatives, projects, Kaizens, etc.Performs other duties as assigned.Ability to travel 30%.KNOWLEDGE SKILLS AND ABILITIES (Necessary to perform the job competently):Strong knowledge of distribution, manufacturing, or production operations. Excellent communication skills (verbal and written); ability to effectively communicate with customers, registrars and Avantor associates.Strong organizational and time management skills, ability to prioritize work.Ability to document processes and lead consensus for standardization across Avantor network.ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions):Typically works in an office environment and/or warehouse with adequate lighting and ventilation and a normal range of temperature and noise level.Regular travel required to perform internal audits and training at Avantor sites in the Americas and/or assist with supplier site audits.Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.A frequent volume of work and deadlines impose strain on routine basis.Minimal physical effort is required. Work is mostly sedentary but does require typing, walking, talking, standing, bending, reaching, squatting, lifting or carrying objects that typically weigh less than 10 lbs. Personal protective equipment may be required (safety shoes, respirators, gloves, safety glasses and laboratory coats) depending on the site.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of