Proactive Customer Recall Agent (Remote - Alabama)

About the Role: ***Location: Remote*** ***–*** ***Alabama residents*** Are you interested in working an entry\-level, Monday\-to\-Friday job with benefits from the comfort of your home? This could be a great career move for you! ***Pay Transparency*** This position starts at $13 per hour. ***What to Expect*** You’ll reach out to vehicle owners to let them know about a vehicle safety recall. You’ll also connect with dealerships to make an appointment for customers to have the issue fixed. Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn’t cause them problems down the road. Why apply:* Work from home while having regular connection with your teammates * No weekends * Paid training * Equipment provided * Benefits available * Professional development and growth opportunities You need:* Communication skills * Willingness to learn * High\-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable * See *Skills for Success* below Tasks:* Provide excellent customer service, representing a major domestic auto manufacturer * Make outbound calls and emails to customers and dealerships * Help with team projects * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude ***Questions Before You Apply?**** Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: + M\-F 8 a.m. \- 5 p.m. Eastern / 7 a.m. \- 4 p.m. Central / 6 a.m. \- 3 p.m. Mountain / 5 a.m. \- 2 p.m. Pacific time + Closed on some holidays. TA will respond to after\-hours questions the next business day. Skills for Success: ***Required Skills**** Telephone skills * Computer navigation and typing skills * Conversation skills (able to have discussions and problem solve) * Excellent interpersonal and organizational skills * Able to learn and adapt * Strong attention to detail * Have a solid work ethic and an ability to meet deadlines ***Eligibility Requirements**** Must have the ability to pass a pre\-employment background check and drug screen * One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * High school diploma or equivalent * Available to work shifts within the center's hours of operation: + Monday to Friday + 9 a.m. \- 9 p.m. Eastern / 8 a.m. \- 8 p.m. Central / 7 a.m. \- 7 p.m. Mountain / 6 a.m. \- 6 p.m. Pacific time + No weekends! * Must be able to stick to the schedule reliably, as some queues are time sensitive * Able to remain at your desk for long periods of time ***Remote Work Requirements**** Alabama resident * Secluded and distraction\-free work environment * *Required internet setup:* + High\