Online Sales Assistant

**Job Requirements** **Build relationships. Keep sales moving. Support exceptional customer experiences.** At New Home Star, we empower high\-performing sales professionals with industry\-leading training, advanced technology, and meaningful career opportunities. We're hiring an Online Sales Assistant, a highly organized, customer\-focused professional who helps drive the success of our Online Sales team. This fully remote position combines customer engagement with operational support. You'll assist prospective homebuyers by responding to inquiries, qualifying leads, scheduling appointments, and maintaining consistent communication throughout the buying journey. Behind the scenes, you'll also provide critical administrative support through CRM management, reporting, documentation, and coordination that helps keep our sales team operating efficiently. If you're someone who enjoys balancing customer interaction with organization and process, we'd love to meet you. **Why New Home Star?** **Industry Leader:** The largest privately owned new home sales company in the U.S., partnering with market\-leading home builders. **Career Growth:** Structured mentorship, leadership programs, and clear pathways for advancement. **Compensation \& Benefits**: $23/hour and a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more. **Award\-Winning Culture:** Supportive, high\-energy team with leadership dedicated to your success, recognized in 2025 as the Best Place to Work in Real Estate and Glassdoor’s Best Places to Work. **What You’ll Do** **Online Sales Support** * Respond promptly to online inquiries and engage prospective homebuyers through phone, email, text, and chat. * Qualify leads by understanding customer needs, timelines, and buying goals. * Schedule appointments for onsite sales teams and ensure a seamless handoff throughout the customer journey. * Build positive relationships that create an exceptional first impression of our builder partners. **Administrative Support** * Maintain accurate and detailed customer records within the CRM. * Document customer interactions, update lead statuses, and ensure data integrity. * Prepare reports, track key sales metrics, and assist with team reporting. * Support scheduling, follow\-up coordination, and other administrative tasks that improve team efficiency. * Assist with special projects and operational initiatives as assigned. **Team Collaboration** * Partner closely with Online Sales Consultants, onsite sales teams, and builder partners to provide outstanding customer service. * Participate in team meetings, training sessions, and process improvement initiatives. * Help ensure sales processes remain organized, timely, and consistent across multiple builder partners.  **What We’re Looking For** * **Availability:** Flexibility to work 10\- to 12\-hour shifts in Central Time; weekend availability required. * Ability to work a f