Remote Technical Support Specialist

**Job Overview** PorterMatt Electric Inc. is seeking a dedicated and professional **Remote Technical Support Specialist** to join our team on a **Full\-Time** basis. Since 1998, our organisation has been a leader in the commercial electrical industry, delivering quality and safe services built on a foundation of honesty, dependability, and integrity. We are committed to fostering strong business partnerships and creating a friendly, supportive work environment where excellence is prioritised. The ideal candidate will be a proactive problem\-solver with a passion for technology and customer service, responsible for providing timely and effective technical assistance to our team. **Responsibilities** * Provide first\-line technical support to internal staff for all IT\-related issues, including hardware, software, and network connectivity. * Respond to support requests promptly and professionally via email, phone, and remote support tools. * Diagnose, troubleshoot, and resolve technical problems in a timely and efficient manner. * Manage and document all support tickets and their resolutions within our helpdesk system. * Assist with the setup, configuration, and maintenance of user accounts, workstations, and mobile devices. * Escalate unresolved or complex issues to the appropriate senior technical staff. * Develop and maintain technical documentation, guides, and knowledge base articles. * Support specialised software applications used within the commercial electrical industry. **Qualifications** * Proven experience in a technical support, service desk, or IT support role. * Strong knowledge of computer systems (Windows/macOS), mobile devices (iOS/Android), and networking principles. * Excellent communication and interpersonal skills, with the ability to explain technical concepts to non\-technical users. * Demonstrable problem\-solving skills and a logical, methodical approach to troubleshooting. * Experience with remote access software and helpdesk ticketing systems. * A self\-motivated and disciplined individual, capable of working effectively in a remote environment. * A strong commitment to customer satisfaction and alignment with our company values of honesty and integrity. * (Desirable) Experience supporting users in the construction, engineering, or electrical industries. * (Desirable) Relevant professional certifications, such as CompTIA A\+ or similar. **What We Offer** * A competitive hourly wage of **$22 \- $35 USD per hour**, commensurate with experience. * A permanent, **Full\-Time** remote position. * The opportunity to be part of a well\-established company with a reputation for excellence and a supportive culture. * A collaborative work environment where your contributions are valued. * Opportunities for continuous learning and professional growth.