FLEX Manager, Command Center Operations

**Additional Information** **Job Number**26079589 **Job Category**Sales \& Marketing **Location**7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814 **Schedule**Full Time **Located Remotely?**Y **Position Type** Management **Pay Range:** $41\.97\-$65\.86 per hour **Expiration Date:** 07/14/2026 **JOB SUMMARY** The Manager, Command Center Operations will support the Global Command Center in the execution of the overall operating model for The Power of M transformation. The Power of M is a multi\-year effort to transform Marriott’s technology and business process ecosystem, evolving it to deliver on our vision to become the world’s favorite travel company. The Business Transformation Office (BTO) has been established to enable and accelerate The Power of M through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. As part of the BTO and aligned with the Global Command Center, this leadership role will serve as part of a rapid\-response team designed to quickly address challenges that arise during go\-live (cutover) events as well as respond to tickets related to BTO deployments. As a member of the Global Command Center team, this role collaborates closely with the Deployment team before, during and after cutover events. As a partner to the Deployment Run of Show team, the Manager, Command Center Operations will be a critical member of the global command center, assistant in direct\-to\-property communications and other time\-sensitive demands. Additionally, in collaboration with the Deployment Support team, this role will assist in the necessary tasks of actioning support tickets as well as escalating as required to ensure continuity of operation for deploying hotels. This position is available for remote work. **Expected Contributions** * The Manager, Command Center Operations, will require shift availability to cover a 24\-hour command center during cutover periods including weekends and overnights. * Call properties if they are overdue or at risk on required tasks that could jeopardize a successful cutover. * Coordinate Microsoft Teams meeting invites as ‘Resolution Rooms’ to organize program deployment working groups during cutover weeks, while also tracking room activity, monitoring resolution progress, and providing regular status reporting to ensure timely triage and incident closure. * Assist the Deployment team with managing Marriott\-approved channel communications, real\-time incident research and other ad hoc requests. * Direct action or direct escalation of property issues to ensure timely resolution of incidents to minimize deployment risk. * Monitor above\-property team incident compliance, ensuring description fields meet standards; communicate directly with teams to source missing information. * Resolve ServiceNow integration missteps related to third\-party vendor connections, pr